Onsite Helpdesk Engineer – Japanese Speaker

Ref: 23514

Job Title: Onsite Helpdesk Engineer – Japanese Speaker

The Skills You'll Need: Japanese / English, 1st & 2nd Line IT Support, Network Troubleshooting

Your New Salary: Up to £39,000 + commuting expenses

Location: London

Contract: 1-year Fixed Term Contract (potential extension)

Hybrid: No – Onsite

Start: ASAP

Working hours: Monday–Friday, 8:00–16:00 / 9:00–17:00

What You'll be Doing:

• Provide onsite 1st and 2nd line IT support via face-to-face, email, telephone, remote access and chat.
• Manage and update support tickets through the IT ticketing system.
• Support Microsoft 365, user accounts, endpoint devices and related IT services.
• Perform basic Windows Server administration and initial incident troubleshooting.
• Carry out initial network and server incident triage and escalate complex issues where required.
• Support operational security activities, including security alerts, vulnerability and patch status checks.
• Prepare, deploy, replace and support PCs, mobile phones, peripherals and other end-user devices.
• Install, configure and test approved software on PCs and mobile devices.

The Skills You'll Need to Succeed:

• Proven experience in onsite IT support or helpdesk environments.
• 1st and 2nd line support experience for PCs, mobile devices, peripherals and business applications.
• Microsoft 365 administration and user/account management experience.
• Familiarity with Active Directory or Entra ID is preferred.
• Good knowledge of Windows 11, Microsoft Office and endpoint security tools.
• Basic Windows Server administration and incident-triage knowledge.
• Basic knowledge of routers, switches and firewalls is advantageous.
• Knowledge of Microsoft Defender and Prisma is advantageous.

Please follow us on Linkedin: company/people-first-team-japan

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

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