Japanese Speaking IT Support Specialist [Up to $6,000 + AWS]

[Job ID: 1664803]

Responsibilities:

• Provide first-line support for Microsoft 365-related enquiries, incidents, and service requests.
• Perform initial troubleshooting, issue diagnosis, and escalation to relevant support teams when required.
• Manage user accounts, access permissions, and configuration changes within Microsoft 365 environments.
• Execute operational and administrative tasks using PowerShell, including configuration checks and process automation.
• Create, update, and manage support tickets using IT Service Management (ITSM) tools.
• Coordinate with internal teams and external vendors to ensure timely issue resolution and service delivery.
• Monitor and track incident progress, ensuring updates are communicated to relevant stakeholders.
• Develop and maintain knowledge base articles, support procedures, and frequently asked questions.
• Provide operational support for enterprise services and internally developed applications.
• Document support activities, troubleshooting steps, and resolution outcomes accurately.

Requirements:

• 2 to 5 years of experience in helpdesk, service desk, or IT support roles.
• Proficiency in Japanese language for liaising with Japanese-speaking clients and stakeholders.
• Proficiency in Chinese language for liaising with Chinese-speaking clients and stakeholders.
• Basic knowledge and operational experience of Microsoft 365 services.
• Willingness to work on rotating shift schedules, including occasional night and weekend shifts.
• Experience with PowerShell for system administration, automation, or operational tasks is an added advantage.
• Experience using ITSM tools such as ServiceNow, Zendesk, or Dynamics 365 is an added advantage.
• Experience supporting Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID, is an added advantage.
• Experience working in a global or multinational support environment is an added advantage.
• Strong problem-solving, troubleshooting, and communication skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

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EA Personnel Name: Chay Yoke Ting Vanessa (Xie Ruoting)
EA Personnel Registration Number: R23115805
EA License No.: 07C5771

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