Onsite IT Support Engineer

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.

As an Onsite IT Support Engineer, you will be the go-to IT resource at the client’s office, providing day-to-day technical support for workstations, software, basic networking, and Microsoft 365 environments. This role requires a mix of technical troubleshooting, excellent communication skills, and the ability to provide white-glove support to end users.

You’ll be part of a larger MSP team but will work independently onsite, collaborating with remote engineers when needed. If you enjoy solving IT issues, working face-to-face with users, and being a key part of a company's technology operations, this is the perfect opportunity!

Key Responsibilities:

• Provide onsite IT support for users at the client’s HQ office.
• Troubleshoot Windows desktop/laptop issues, software applications, and basic networking.
• Assist with Microsoft 365 account setup, email issues, and cloud-based applications.
• Support printers, peripherals, and conference room technology.
• Handle basic network troubleshooting (Wi-Fi, VPN, and connectivity issues).
• Collaborate with senior engineers for escalations and complex issues.
• Document all work performed in the IT ticketing system.
• Deliver a high level of customer service, ensuring users feel supported and valued.

What We’re Looking For:

• 1-3 years of IT support experience (preferably in an MSP or corporate environment).
• Experience with Windows 10/11, Microsoft 365, and basic Active Directory tasks.
• Understanding of basic networking concepts (IP addressing, Wi-Fi, VPNs, DNS).
• Ability to troubleshoot hardware and software issues efficiently.
• Strong customer service skills and ability to explain IT solutions to non-technical users.
• Experience working with C-Suite executives. We are looking for a professional and polished extension of our team within our client's office.
• A proactive and resourceful mindset with a passion for technology.

Preferred Qualifications (Not Required but Nice to Have):

• CompTIA A+ or similar IT certifications.
• Familiarity with ticketing systems and remote support tools.
• Previous experience working onsite at a client office.

Benefits and Compensation

• Medical, Dental, and Vision Insurance Benefits
• 401K with company matching
• Responsible Time Off Policy
• Compensation range of $62,000 - $70,000 base salary depending on experience

Who We are:

At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

At New Charter, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.

Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!

We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter.

New Charter is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.