Staff Product Manager
mewssystems ·
- Work mode
- Hybrid
- Seniority
- Staff
- Category
- Product
Help make the world more hospitable
The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.
You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building.
If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.
About the role
Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this:
Help make the world more hospitable
The hospitality industry is uniquely human, and it deserves technology that's just as inspiring as the people behind it. At Mews, we're transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences. You'll work with smart, curious people who care deeply about what they do. You'll have autonomy and the trust to make good decisions and move quickly. And you'll enjoy a real sense of purpose as you see the impact of what we're building. If you're motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you'll feel at home here.
About the role
Let's get into the specifics. It's impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this:
The Guest Revenue tribe owns the products that help hotels earn more from every guest interaction: our booking engine, upselling tools, ancillary revenue features, and the guest recognition layer that makes personalization possible. You'll sit directly alongside Diana Arizmendi (Director of Product and Engineering) as her right hand on the tribe's hardest product problems: improving upsell attach rates (currently ~2%), scaling guest recognition, and shipping the Reputation Manager into GA. You won't be running discovery yourself for every feature — instead, you'll own the tribe's product context and encode your product judgment into the agents, evals, and shared systems that the Product Builders draw on autonomously. When the system doesn't produce the right output, you fix it at the root. When the tribe faces a genuinely ambiguous strategic bet, you own the answer.
What you would do
- Own the product context your team builds from: the customer evidence, outcome definitions, prioritisation logic and decision history that makes every build decision faster and more grounded.
- Encode your product thinking into shared tools and systems so that good problem framing and rigorous discovery happen by default, not through constant oversight.
- Lead discovery on the team's hardest open questions, from improving how guests discover and accept offers to building the data layer that makes guest recognition reliable at scale.
- Partner closely with the Director of Product and Engineering on complex strategic calls, cross functional alignment and the decisions that have the most long term leverage.
- Collaborate with Staff Engineers and Staff Designers to make sure product decisions hold up technically and create experiences guests actually notice.
AI Fluency Level 3: in this role, that means you design the agents and shared workflows your product builders use to turn customer evidence into decisions, not just use AI tools yourself. You build an approach to discovery and context management that others on the team can pick up and run with on their own, and you are the one who checks whether an AI generated recommendation actually holds up before it shapes a commercial decision.
For more information on AI fluency at Mews, please refer to AI Fluency at Mews: A Comprehensive Guide for Candidates on Confluence.
What you would bring
- Staff or Principal level product experience: you have led the strategy for a meaningful product surface in B2B SaaS, and you set direction rather than execute it.
- A commercial mindset: you naturally reason in outcomes, revenue and business impact, and you can speak to how your product decisions moved a metric that mattered.
- AI Fluency Level 3 or the equivalent hands on experience: you have redesigned how a team works using AI, built an approach others followed, and you actively check AI output rather than taking it at face value.
- Technical fluency: you hold your own in engineering conversations, understand trade offs at the architecture level, and can translate technical constraints into product decisions.
- Experience building reusable product systems: you have encoded your thinking into frameworks, agents or tooling that others actually use, not just documentation that lives in a wiki.
Pay Transparency at Mews
Salary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range.
This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process.
If the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process - your recruiter will be able to help.
What’s in it for you?
Our success is powered by our incredible people, supported by benefits that help them thrive.
Global benefits
No matter where you’re based, you’ll enjoy:
- Unlimited paid holiday (yes, really)
- Participation in our company share program
- Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service)
- An annual Learning budget of €300 (and more for high performers) to support your development
- Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself
- A work from anywhere policy with flexibility to work abroad for a few weeks each year
- Relocation options, available after one year
- Flexible, hybrid working options
- A home office setup budget to make your workspace your own and a monthly work-from-home allowance
- Claude tokens, so you can automate workflows and build smarter, more efficient ways of working
Local benefits
You'll receive additional benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks. Ask us about it during your interview process.
Life at Mews
We’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives make better ideas, stronger products and a more welcoming company.
We also believe transparency is important when deciding if you're the right fit. Mews is an ambitious, high-pressure environment of continuous learning and high standards. Success here requires resilience, adaptability and a willingness to solve difficult problems.
A few things that define how we work:
- High autonomy means high responsibility. People are expected to take ownership and drive outcomes. There isn’t a detailed playbook for everything, and that’s part of what makes the work challenging – and rewarding.
- Change is constant. We’re growing quickly and adapting as we scale. Teams, processes and priorities continue to evolve, and only people who stay curious and agile will thrive.
- We’re remote-first, not relationship-free. Flexibility is core to how we work, but strong relationships still matter. Our teams are global, so we need expert collaborators and communicators to help us move forward together.
- AI is an integral part of our processes. It’s not here to steal people’s jobs, but to amplify efficiency and productivity. We’re motivated to proactively use the technology to seek out better ways of working and share our findings with the rest of the company.
If there's anything we can do to support you during the application process, let us know.
We don't discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, disability or any other protected characteristic.
One final thing: don't hold back. If you don't meet 100% of the criteria in this job description but you're certain you could make a big impact, apply. Everyone should have equal access to opportunities, and we're committed to providing an inclusive experience.
If Mews sounds like the kind of environment where you'd thrive, we'd love to hear from you.
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