PayOps Analyst
Mews · Czechia; Spain; United Kingdom ·
- Work mode
- Hybrid
- Visa sponsorship
- Yes
- Company size
- 501-1000
- Salary
- EUR 53,500 – 79,000 / year
Mews · Czechia; Spain; United Kingdom ·
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Owns and improves Mews’ card payment operations, monitoring payouts, authorizations, and disputes across providers like Stripe and Adyen to ensure merchants are paid accurately and on time.
The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.
You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building.
If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.
Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this:
The PayOps Analyst will own the operational health of Mews’ card payment flows, keeping merchants paid accurately and on time as transaction volumes grow. The role exists to catch failures early, resolve incidents properly and turn recurring issues into better controls, reporting and ways of working. With Mews operating across multiple markets and working closely with global payment providers, the scope is broad and the decisions have a direct effect on merchants.
You will sit between our merchants, internal FinTech teams and payment service providers such as Stripe and Adyen. Alongside running daily operations, you will take ownership of PayOps metrics and help the function mature through clearer accountability, stronger runbooks and smarter use of data and AI.
Card payment operations become more complex as markets, providers and transaction volumes grow. We need someone who understands the full transaction lifecycle, knows where failures tend to occur and can design fixes that hold up as volume increases.
Salary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range.
This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process.
If the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process - your recruiter will be able to help.
Our success is powered by our incredible people, supported by benefits that help them thrive.
No matter where you’re based, you’ll enjoy:
You'll receive additional benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks. Ask us about it during your interview process.
We’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives make better ideas, stronger products and a more welcoming company.
We also believe transparency is important when deciding if you're the right fit. Mews is an ambitious, high-pressure environment of continuous learning and high standards. Success here requires resilience, adaptability and a willingness to solve difficult problems.
A few things that define how we work:
If there's anything we can do to support you during the application process, let us know.
We don't discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, disability or any other protected characteristic.
One final thing: don't hold back. If you don't meet 100% of the criteria in this job description but you're certain you could make a big impact, apply. Everyone should have equal access to opportunities, and we're committed to providing an inclusive experience.
If Mews sounds like the kind of environment where you'd thrive, we'd love to hear from you.
Remote - Referral Board · Remote-EMEA&AMER