Site ITOT Manager
Shoreline Container, an Affiliate of New Indy · Shoreline Holland - Holland, MI 49422 ·
- Category
- Management
On-site IT & OT support specialist at Shoreline Container's Holland, MI plant who runs day-to-day help desk (responding to tickets, troubleshooting with end users), sets up PCs, laptops, printers and peripherals, keeps hardware/software inventories current, and assists the Network Administrator with installing networking equipment while coordinating with central infrastructure and security teams.
ITOT Site Manager at Shoreline Container and Packaging
Join Our Team
New-Indy Containerboard (NICB) is seeking a highly motivated and technically skilled ITOT Site Manager to support and optimize the technology infrastructure within our manufacturing operations. This role serves as the primary on-site technology resource, responsible for supporting network infrastructure, operational technology (OT), end-user computing systems, and business-critical applications that enable our 24/7 manufacturing environment.
The ideal candidate is a proactive problem-solver who can effectively bridge the gap between Information Technology (IT) and Operational Technology (OT), while building strong relationships across departments to drive innovation, operational excellence, and continuous improvement.
Position Summary
The IT & OT Site Administrator leads day-to-day technology support and problem resolution while ensuring alignment with NICB's IT & OT policies, standards, and strategic objectives. This position serves as a key liaison between site operations and the Enterprise IT & OT organization, helping implement technology initiatives that improve reliability, productivity, and business performance.
Key Responsibilities
Technical Support & Problem Resolution
- Resolve escalated IT and OT support tickets and technical issues throughout the site.
- Identify root causes of recurring issues and implement long-term solutions.
- Provide technical support and training to end users to maximize technology effectiveness.
- Maintain documentation for systems, network connectivity, support procedures, and subject matter experts.
- Manage vendor support agreements and coordinate external technical resources as needed.
- Collaborate with Enterprise Security teams to identify and mitigate site-specific cybersecurity risks.
- Ensure the reliability and performance of site technology systems supporting manufacturing operations.
Strategy, Planning & Continuous Improvement
- Develop site-level subject matter experts and support training initiatives.
- Monitor incident trends and communicate emerging issues to leadership.
- Partner with business process owners to develop and maintain Business Continuity Plans.
- Identify opportunities to improve operational efficiency through technology solutions and process optimization.
- Support continuous improvement efforts by leveraging best practices from both site operations and Enterprise IT & OT teams.
Project Management & Technology Initiatives
- Assist in planning, monitoring, and executing IT & OT projects.
- Track project milestones, deliverables, budgets, timelines, and resource requirements.
- Collaborate with management and production teams to identify operational challenges and technology opportunities.
- Develop business cases, project scopes, objectives, implementation plans, and return-on-investment analyses.
- Prepare and deliver project updates, reports, presentations, and technical documentation.
- Support software deployments, system integrations, infrastructure upgrades, and other technology initiatives.