Infrastructure Architect

SUMMARY

New-Indy Containerboard (NICB) is seeking an ITOT Infrastructure Architect, who is responsible for the design, engineering, and day-to-day evolution of enterprise infrastructure across compute, storage, network, and cloud platforms.

This role combines hands-on engineering with architectural oversight, ensuring solutions are scalable, secure, resilient, and aligned with business objectives. The right candidate for this position can leverage technology to ensure operational excellence of multiple disciplines of Infrastructure technology within the 24/7/365 manufacturing facilities across North America.

The ITOT Infrastructure Architect will serve as the lead role for coordination of projects, along with direct hands-on work and mentorship within the NICB IT Infrastructure team for all activities related to the broad range of tools and technologies deployed involving servers, virtualization (both on-premises and cloud), storage, backups, as well as Office365 and Domain Administration tasks. To ensure success, the ideal candidate is driven to understand all aspects of NICB’s business to ensure the effectiveness of the IT Infrastructure solutions deployed, and is effective in collaborating to further the continuous improvement of NICB’s Enterprise IT & OT organization going forward.

RESPONSIBILTIES

High-level Day to Day Problem Resolution:

• Leverage your technical skills to resolve tickets and problems escalated related to IT\OT Infrastructure solutions.

• Determine the root cause of problems and eliminate those barriers to success.

• Become the SME for the technical aspects of the ITOT Infrastructure area of responsibility within NICB.

High-level Strategy & Planning

• Design, implement and maintain the organization's infrastructure, including on-premises and cloud-based solutions.

• Manage the integration of cloud-based solutions with on-premises infrastructure, ensuring optimal performance, scalability, and security.

• Work with external vendors and service providers as needed.

Governance & Planning

• Lead and mentor the infrastructure team to ensure all systems infrastructure and services are maintained in a multi-site 24/7 environment across North America.

• Collaborate with NICB’s Enterprise IT & OT teams, to assess near- and long-term infrastructure capacity needs in support of IT Leadership directives.

• Create and maintain documentation as it relates to infrastructure configuration, processes, and service records.

• Assist in the development and adoption of policies, procedures, and associated training plans for overall infrastructure administration, usage, and disaster recovery.

Acquisition & Deployment

• Design and deploy enterprise infrastructure technologies including servers, network devices, storage and backups, UPSs, and coordinate with site maintenance personnel to ensure reliability of core infrastructure supporting plant operations.

• Conduct research on infrastructure products, services, and standards to remain abreast of developments in the infrastructure industry.

• Oversee new and existing equipment, hardware, and software upgrades of ITOT Infrastructure solutions.

• Develop and manage relationship with vendors, outsourcers, and contractors to secure infrastructure products and services.

Operational Management

• Configure systems and network infrastructure to ensure their smooth and reliable operation for fulfilling business objectives and processes.

• Monitor systems and network infrastructure performance and troubleshoot problem areas as needed.

• Oversee installation, configuration, maintenance, and troubleshooting of servers, including database, print, and backup servers and their associated operating systems and software.

• Oversee and implement Group Policies, performing best practice management of Active Directory and O365.

• Coordinate and execute patching of all systems equipment as available patching windows and as guided by the NICB Enterprise Security team.

• Practice asset management, including maintenance of server component inventory and related documentation and technical specifications information.

• Monitor and test systems performance and provide relevant KPIs.

• Participate in managing all infrastructure security solutions.

• Perform server and security audits, and system backups and recovery.

• Collaborate with NICB’s Enterprise Security Team to ensure security compliance and hardening of all systems and equipment.

• Provide guidance to other members of the ITOT Infrastructure team.

• Adherence to change control processes.