Senior Systems Engineer

SUMMARY

New-Indy Containerboard (NICB) is seeking an ITOT Sr. System Engineer, with a keen focus on optimization, reliability and performance of all cloud and on-premises IT server infrastructure, being responsible for the overall day-to-day management and support of the enterprise infrastructure and computing technologies deployed at all NICB locations. The right candidate for this position can leverage technology to ensure operational excellence of IT Server systems within the 24/7/365 manufacturing facilities across North America. The ITOT Sr. Systems Engineer will serve as an escalation point of contact within the Systems Administration team for all activities related to the broad range of tools and technologies deployed involving servers, virtualization (both on-premise and cloud), storage, backups, as well as Office365 and Domain Administration tasks. To ensure success, the ideal candidate should have in-depth knowledge of IT infrastructure platforms and tools relevant to systems administration, such as VMWare, Microsoft O365 and Active Directory, overall manufacturing technology sectors, and is driven to understand all aspects of NICB’s business, in assuring the effectiveness of the IT infrastructure Systems solutions deployed, and in collaborating to the continuous improvement of NICB’s Enterprise IT & OT organization going-forward.

RESPONSIBILTIES

High-level Day to Day Problem Resolution:

• Leverage your technical skills to resolve tickets and problems escalated related to IT Infrastructure Systems.

• Determine the root cause of problems and eliminate those barriers to success.

• Work with Systems Administration team members to ensure proper training and establish a strong foundation for communication and collaborative teamwork.

High-level Strategy & Planning

• Design, implement and maintain the organization's server infrastructure, including on-premises and cloud-based solutions.

• Manage the integration of cloud-based solutions with on-premises infrastructure, ensuring optimal performance, scalability, and security.

• Work with external vendors and service providers as needed.

Governance & Planning

• Take a lead technical role within the Systems Administration team to ensure all systems infrastructure and services are maintained in a multi-site 24/7 environment across North America.

• Collaborate with NICB’s Enterprise IT & OT teams, to assess near- and long-term infrastructure capacity needs in support of IT Leadership directives.

• Create and maintain documentation as it relates to infrastructure configuration, processes, and service records.

• Assist in the development and adoption of policies, procedures, and associated training plans for overall infrastructure administration, usage, and disaster recovery.

Acquisition & Deployment

• Deploy and take part in the design of enterprise infrastructure technologies including servers, storage and backups, UPSs, and coordinate with site maintenance personnel to ensure the reliability of datacenter\computer rooms supporting plant operations.

• Assist with architecting enterprise level redundant server infrastructure with an understanding of the Perdue model for manufacturing networks.

• Conduct research on infrastructure products, services, and standards to remain abreast of developments in the infrastructure industry.

• Oversee new and existing equipment, hardware, and software upgrades of IT Systems.

• Take part in deployments and maintenance of new and existing equipment, hardware, and software upgrades of network devices.

Operational Management

• Configure systems infrastructure to ensure their smooth and reliable operation for fulfilling business objectives and processes.

• Monitor systems infrastructure performance and troubleshoot problem areas as needed.

• Responsible for the day-to-day maintenance of servers, including database, print, and backup servers and their associated operating systems and software.

• Responsible for the day-to-day maintenance of Group Policies, performing best practice management of Active Directory and O365.

• Coordinate and execute patching of all systems equipment as available patching windows and as guided by the NICB Enterprise Security team.

• Practice asset management, including maintenance of server component inventory and related documentation and technical specifications information.

• Monitor and test systems performance and provide information for relevant KPIs.

• Participate in managing all infrastructure security solutions.

• Perform server and security audits, and system backups and recovery.

• Adherence to change control processes.