ServiceNow Project Manager

IT Project Manager - ServiceNow

Location: Honolulu, HI - Hybrid

Duration: 6-Month Contract

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. TEKsystems accelerates business transformation for our customers by bringing together the right talent, technology, and partnerships.

Position Overview

TEKsystems is seeking an experienced IT Project Manager to support a large-scale public sector technology environment. This individual will be responsible for overseeing operationally critical initiatives while ensuring the stability, reliability, and continuous improvement of production services. The ideal candidate possesses a strong background in IT operations, service delivery, ITIL practices, and stakeholder management within complex, highly regulated environments.

This role requires a project manager who can assume ownership of active workstreams, navigate competing priorities, coordinate across multiple organizations, and deliver clear executive-level communications while balancing operational risk, fixed deadlines, and available resources.

Key Responsibilities

• Manage ongoing IT programs, projects, and operational initiatives within a production support environment.
• Assume responsibility for existing projects and operational workstreams, ensuring continuity and successful delivery during project transitions.
• Partner with client leadership, technical teams, vendors, and external stakeholders to coordinate project activities and operational support efforts.
• Drive ITIL and IT Service Management (ITSM) best practices, including incident, problem, change, request, knowledge, service-level, and continual improvement processes.
• Facilitate operational readiness planning, deployment cutovers, hypercare activities, and major incident management efforts.
• Monitor project schedules, risks, issues, assumptions, dependencies, and resource allocation to ensure successful outcomes.
• Prepare and deliver executive status reports, project updates, risk summaries, and stakeholder communications.
• Support governance activities, issue escalation, and decision-making processes across cross-functional teams.
• Establish practical project structures and controls while maintaining flexibility in fast-paced operational environments.
• Identify opportunities to improve service delivery, operational effectiveness, and customer satisfaction.

Required Qualifications

• 7+ years of IT Project Management experience supporting enterprise technology initiatives.
• Strong experience in IT operations, maintenance and operations (M&O), production support, or service delivery environments.
• Demonstrated experience transitioning work from another project manager or assuming ownership of active programs.
• Hands-on experience with ITIL and ITSM frameworks, including:
  • Incident Management
  • Problem Management
  • Change Management
  • Request Management
  • Knowledge Management
  • Service Level Management
  • Continual Service Improvement
• Experience utilizing ServiceNow or similar ITSM platforms.
• Experience supporting major incidents, operational readiness, production deployments, cutovers, hypercare, and 24/7 support environments.
• Strong project management discipline including:
  • Schedule management
  • RAID management
  • Dependency tracking
  • Resource planning
  • Budget awareness
  • Executive reporting
• Proven ability to communicate effectively with technical teams, executive leadership, and client stakeholders.
• Experience managing relationships across clients, vendors, internal teams, and external partners.
• Ability to navigate complex stakeholder situations and maintain professionalism in demanding environments.

Preferred Qualifications

• Experience supporting State, Local, or Federal Government clients.
• Experience within Health & Human Services (HHS), healthcare, Medicaid, benefits eligibility, or other highly regulated environments.
• Familiarity with Hawai‘i government organizations, public-sector programs, or local stakeholder groups.
• PMP, ITIL, Scrum Master, or related certifications.
• Experience leading service transition, operational transformation, or production support initiatives.

Soft Skills

• Exceptional communication and stakeholder management skills.
• Strong judgment and decision-making abilities.
• Ability to balance operational risk with business priorities.
• Strong organizational skills and attention to detail.
• Collaborative leadership style with the ability to influence without direct authority.
• Comfortable working in dynamic, resource-constrained environments.

Why This Role?

This is an opportunity to support critical public-sector technology services that directly impact constituents while leading operationally focused initiatives in a complex, high-visibility environment. The successful candidate will play a key role in ensuring service stability, stakeholder alignment, and continuous improvement across mission-critical systems.

Job Type & Location

This is a Contract position based out of Honolulu, HI.

Pay and Benefits

The pay range for this position is $60.00 - $70.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Honolulu,HI.

Application Deadline

This position is anticipated to close on Sep 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.