Sr. Project Manager (ServiceNow)

Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights.

The Role
As a Senior Project Manager, you will be responsible for delivering technology projects on time and on budget with a focus on delivering excellence by demonstrating leadership, strong client and team trust, solid project management core skills, and the ability to handle all the administrative aspects of a project. In addition to client-focused project delivery, Project Managers can support the service group through involvement in process improvement activities.

Travel Requirements:

This position is remotely based in the Continental US but could require up to 10% travel for company meetings and client site visits.

Responsibilities Include:

• Lead multiple technology implementation projects simultaneously using Contender Solution ’s project management method
• Coordinate all project activities with business owners/stakeholders and other support, technical infrastructure, and application teams
• Manage relationships and coordinates work between vendors, customers, sub-contractors, and engineering teams throughout various locations
• Track and maintain an accurate and continually updated view of the activities and deliverables to ensure projects are delivered on time, within budget, and meets or exceeds customer satisfaction goals
• Assure that the expected service levels are met and that all Statement of Work deliverables meet quality standards
• Perform day-to-day management of all phases of the project including project requirements, design, development, test, and deployment of each project
• Manage resource planning and assignments by partnering with internal staff to determine the project approach, staffing, responsibilities, and schedules according to the project timeline
• Define team member roles and expectations and ensures effective communication between all parties involved in the project
• Monitors cost to provide accounting support for project time, materials, and services.
• Oversees change management on the overall project scope, according to a predefined change process, to meet project goals
• Develops a partner relationship with the client for the long-term benefit of the client and Presidio
• Remain up to date on relevant solutions, products, and services by attending internal PM training/meetings, achieving developmental plan goals, and obtaining or maintaining PM certifications
• Actively participates in the development of Program and Project Management practices by participating in internal change initiatives

Required Skills and Professional Experience:

• Bachelor’s degree or the equivalent work experience and/or military experience
• 8-10 years' project management experience managing multiple projects to successful completion, preferably at a technology solution provider or in a corporate Information Technology department
• Minimum of 3 years’ experience delivering ServiceNow projects
• Superior project management, time management, and coordination skills to plan, organize, staff, and direct the overall production of a project.
• Demonstrated ability to implement projects successfully on-time and on-budget.
• Demonstrated ability to organize and coordinate all project activities assigned to him/her from project planning, to tracking and reporting issues, and status reporting
• Effective people management skills including motivating, developing, coaching, directing, and identifying the best people for the job
• Exceptional interpersonal and active listening skills
• Strong customer service, interpersonal, and active listening skills
• Strong public speaking and presentation skills with the ability to manage relationships by persuading and negotiating with others
• Solid communication and change management skills to influence and lead the project team and customer through the change management process
• Results-oriented with a demonstrated strong commitment and willingness to do what it takes to get the job done
• Ability to manage numerous small projects simultaneously
• Ability to be socially perceptive and be attentive to other’s reactions and why they respond as they do
• Strong critical thinking, complex problem solving, appropriate judgment, and decision-making skills
• Excellent oral and written communication skills
• Ability to sense and forecast problem area
• Proficiency in the English language and reading comprehension
• Initiate, manage, and complete projects using ContendNow PPM
• Initiate and manage Resources and Resource Plans for projects
• Initiate and manage Project Milestones
• Initiate and manage Project Tasks and/or Stories
• Initiate and manage Project RASCIs
• Publish Project status reports
• Act as liaison between customer, project team, and Contender
• Develop and manage trusted relationship with customer during project execution

Desired Skills and Professional Experience:

• ITIL certification (preferred)
• ServiceNow Certifications (preferred)
• ServiceNow Certified System Administrator
• SCRUM Certification

Your future at Presidio

Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future.

Ready to innovate? Let’s redefine what’s next—together.

About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com.

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Applications will be accepted on a rolling basis.

Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.

Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

The “Know Your Rights” Poster is available here: “Know Your Rights” – Link

Presidio’s EEO Policy Statement is available here: Careers - Presidio

Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to [email protected].

Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.

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