CACI · Chantilly, VA, US ·
Oversee IT change-management workflows, coordinate Change Advisory Boards, and ensure smooth integration of new IT services using ServiceNow and ITIL practices.
The Information Technology Service Management (ITSM) Change Management Process Analyst is responsible for managing the successful integration of IT services in the customer environment. These services interface with core IT Infrastructure processes, such as Problem, Change, Incident, Event, Service Level or Knowledge Management and the analyst will work with teams to ensure they are incorporated into each new IT service integration. The ITSM Change Management Process Analyst will work in a fast-paced environment, responsible for multiple projects from inception to closure.
Responsibilities:
· Manage and maintain Change Enablement system
· Coordinate membership for each CAB
· Identifies and tracks program risks and action items to closure, and assess risk and cost of changes
· Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff
· May deliver briefings and training as required to individuals or teams across the customer environment to ensure common understanding to meet objectives
· Ensures senior management are always informed of appropriate activities and issues (early and frequently)
· Ensures compliance with process-specific standards and policies, and stays abreast of process changes
· Conduct post implementation reviews and chair the Post Implementation Review Board (PIRB)
· Ensure proactive communication regarding schedule and impact, and cost of changes to relevant stakeholders
· Ensure proper assessment of impact of change on other changes and vice a versa
· Ensure Impact of change on other services and Configuration Items (CIs) are effectively assessed
· Utilize ServiceNow dashboards, tools, and techniques to report the status of the process as needed
· Provides input for technology requirements relating to or impacting Change Management
· Closely work with Change Evaluation team for evaluation of change during approval and after deployment
· Support measurement and reporting for weekly and monthly meetings
· Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution
· Develops and maintains relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.)
Required Qualifications:
· TS/SCI with Poly Required
· Bachelor’s Degree OR 5+ years of related work experience
· Good working knowledge of the Service Management workflows and ITSM processes
· ITIL V4 or 5 certification and training
· Experience with IT Change Management processes and practices
· Experience developing and managing IT implementation projects
· Experience managing teams to meet project schedules and milestones
· Experience building and maintaining schedules in Microsoft Project
· Strong technical leadership abilities
· Strong written and communications skills, with the ability to clearly document and explain ITSM processes
· Strong verbal communication skills with the ability to present technical details to a non-technical audience
Desired Qualifications:
· Advanced ITIL certifications or training
· Project Management Professional (PMP) certification
· Working knowledge with ServiceNow
· Experience in leading large process improvement projects
· Experience with Agile methodologies
· Good understanding of product release methodologies
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$103,800 - $218,100