A senior business analyst on UNSW's Student Systems team, based hybrid at the Kensington campus in Sydney, leading business analysis for student systems transformation projects — analysing end-to-end student lifecycle processes, eliciting requirements, and supporting delivery through UAT and go-live. Full-time permanent role paying $127,351–$140,838 plus 17% super; no visa sponsorship.
Remuneration: $127351 - $140,838 + 17% super (level 8)
Location: Kensington UNSW Campus (hybrid)
Why Your Role Matters
The Senior Business Analyst helps deliver student systems transformation and enhancement initiatives across UNSW.
Working in Student Systems, you will improve the systems, processes and services that support the student lifecycle. You will analyse end-to-end processes, engage stakeholders, identify opportunities to simplify ways of working, and translate business needs into clear requirements.
Across the project lifecycle, you will work with project managers, developers, testers, business owners and student administration stakeholders to turn strategic goals into practical, user-focused solutions. Experience in student administration or higher education systems is desirable, but strong business analysis capability is essential.
Reporting to the Manager, Student Systems (Projects), you may supervise one direct report. Key responsibilities include:
Lead business analysis across student systems projects and enhancements
Understand current-state processes, pain points, business needs and future-state requirements with stakeholders
Elicit and document requirements, process maps, user stories, functional requirements and acceptance criteria
Identify opportunities to simplify and improve processes across the student lifecycle
Bridge business and technical teams, translating needs into practical solutions
Contribute to options analysis, impact assessments, business cases and decision materials
Support user acceptance testing, training, business readiness and go-live activities
Advise on processes, system capabilities, risks, dependencies and fit-for-purpose solutions
Support continuous improvement and mentor junior business analysts as required
About You
You are a Business Analyst who can understand how work gets done, identify what can be improved, and turn business needs into clear, practical requirements.
This is a business analysis role, not a functional analyst role. You will work with business areas to understand complex processes, simplify ways of working and deliver improvements that enhance the student and staff experience. You are a collaborative communicator who builds trust with stakeholders and brings structure, clarity and sound judgement to complex or ambiguous problems.
You will bring:
Demonstrated Business Analyst experience analysing complex end-to-end processes, gathering requirements and identifying improvements
Experience gathering, documenting and validating requirements with senior stakeholders
Ability to translate business needs into requirements, process documentation, user stories, acceptance criteria and delivery artefacts
Experience supporting system, process or service improvements in project environments
Excellent stakeholder engagement skills, including workshop facilitation and building shared understanding
Strong analytical, problem-solving and attention-to-detail skills
Ability to manage competing priorities in a complex organisation
Exposure to Waterfall, Agile or hybrid delivery approaches
Experience contributing to transformation, process improvement or operational change initiatives
Higher education, student administration or student lifecycle experience is highly regarded. Knowledge of TechnologyOne, Callista, SITS, Ellucian Banner or similar platforms is advantageous; however, the role focuses on business analysis rather than technical configuration.
This is a full-time, continuing role based at Kensington with hybrid flexibility, Monday to Friday. Candidates must have valid working rights in Australia. Visa sponsorship is not available.
Please submit your resume and a cover letter explaining your interest in the role and addressing the “About You” section. You will also answer additional questions as part of the application and can save your progress before returning.
Applications close: 13th October 2026 11.55PM
Get in touch (job-related queries only): Anne de Voronine, [email protected]
Applications will not be accepted if sent directly to this contact.
As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role.
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.