Senior Business Analyst

Salary: 60% Working from Home

Education Services Australia (ESA) was established by education ministers in 2010. We specialise in connecting policy, technology and practice. With this unique capability, we help advance nationally agreed education initiatives across Australia. Working with government and schools, we co-create and deliver technology-driven solutions that improve education outcomes – for everyone, everywhere.

The Strategic Partnerships and Impact team exists to strengthen ESA’s partnerships, secure and shape funded work, position ESA’s impact within the broader education and EdTech landscape and grow Business Analysis as a shared service across the organisation.

Why work with us

• Work for a NFP that makes a true impact for students, teachers, parents and carers

• Received Xref Engage Best Workplace and Change Champion Awards in 2025

• Flexible working policy – 60% WFH and 35 hour week

• Office in a convenient location in the heart of Melbourne’s CBD

• Learn more about life at ESA here: Careers at ESA | Help shape the future of education

The role

We’re seeking a Senior Business Analyst to lead discovery and human-centred design work across a diverse portfolio of education projects, helping define problems, understand user needs and shape solutions that are both technically feasible and user-centred.

Working alongside other BA’s, a UX Designer, architects, product teams and stakeholders across the organisation, you'll bring clarity to complex challenges and influence strategic decision-making from concept through to delivery.

The role has a strong focus on discovery, solution shaping, requirements definition and proposal support. This role would suit someone with a user-centred design skillset with a strong technical background and an understanding of how to operate in a shared services model.

Key focus will be to:

• Lead end-to-end discovery activities on complex initiatives

• Conduct user research, analysis and synthesis to uncover actionable insights

• Apply human-centred and equity-centred design principles to solution development

• Work closely with solution and enterprise architects to assess technical feasibility and shape solution options

• Develop high-quality requirements, user stories and solution documentation

• Translate complex technical concepts into clear business language

• Facilitate workshops and stakeholder engagement sessions

• Contribute to tender submissions, proposals and business cases

• Support delivery teams through implementation by clarifying requirements and design intent

• Providing mentoring and support to other business analysts within the practice

About you

You have a natural ability to move between strategic conversations, user-centred discovery and technical solution discussions.

Specifically, you will bring:

• Demonstrated experience in business systems analysis across a range of software development methodologies.

• Strong writing skills, with the ability to produce clear, fit-for‑purpose documentation (requirements, solution designs, user research and showcase documents).

• Experience applying design thinking to problem‑solving and solution development.

• Proven ability to contribute to productive workshops with clients and stakeholders.

• Strong capability in translating business requirements into high‑quality functional specifications.

• Broad understanding of online application development within digital environments.

• Highly developed analytical, conceptual and design thinking skills.

• Excellent organisational skills, with the ability to manage multiple tasks and deadlines.

• Strong communication skills and the ability to build trusted relationships with stakeholders.

• Experience with Miro, Atlassian Jira and Confluence (highly desirable).

Desirable Experience

• Equity-centred design or co-design methodologies

• Education technology, government or public-purpose sectors

• Proposal and tender response development

• Executive or governance-level reporting

• Shared services environments

• MS Teams, Miro, Jira and Confluence.

What ESA offer

At ESA, we want everyone to succeed and feel valued for their unique perspectives and contributions. We welcome applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and people from all backgrounds and experiences.

We offer a competitive remuneration package, flexible working arrangements, professional development opportunities, and a collaborative culture where people and ideas thrive.

Application Process

If you don’t feel you meet every requirement we would still love to hear from you, you may be the right candidate for this role or another opportunity in the future.

Please send your resume and cover letter through.