Quality Assurance Representative
Snap Finance US · Alajuela, Costa Rica ·
- Work mode
- Onsite
- Employment
- Full time
- Category
- QA
- Experience
- 2+ years
A sales Quality Assurance Representative who monitors inside/outside sales calls and compliance for a consumer financing company. Day-to-day involves reviewing calls in Natterbox, auditing Salesforce data, monitoring website compliance via Performline, tracking Workday eLearning completion, and coaching sales reps on quality standards.
Company Overview:
At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation.
If you're looking to make an impact and grow with a team that values you, come join us!
Job Description
As a Quality Assurance (QA) Representative for both Inside and Outside sales teams, your primary role is to uphold and improve operational and sales standards. Your responsibilities include monitoring calls in Natterbox and Salesforce, reviewing Salesforce activities, and supporting sales representatives and merchant interactions.
How you'll make an impact:
- Inside Sales Call Quality Monitoring:
- Monitor inside sales calls, ensuring adherence to quality standards.
- Evaluate and provide feedback through scoring and coaching forms.
- Compliance and Operational Oversight:
- Use Performline for website compliance monitoring.
- Address social media escalations from Marketing or Compliance teams.
- Data Integrity and Documentation:
- Audit Salesforce data integrity and conduct audits.
- Monitor Workday document completion and eLearning module fulfillment.
- Sales Support and Account Management:
- Assist in converting leads to accounts and managing Snap House assigned doors.
- Ensure accurate assignment and updates to Salesforce CRM accounts.
- Coaching and Feedback:
- Provide behavioral coaching and track violations.
What you'll need to succeed:
- 2+ years of experience in sales operations, quality assurance, call center operations, or related fields.
- Strong analytical and communication skills.
- Proficiency in CRM systems (e.g. Salesforce) and related tools.
- Ability to work independently and collaboratively in a dynamic environment.
- Able to work independently and organized.
- Self-starter and able to work with minimal follow-up.
What would make you stand out:
- Preferred experience in managing staff in call monitoring/quality assurance.
Why Join Us:
Generous paid time off
Competitive medical, dental & vision coverage
401K with company match for US
Company-paid life insurance
Company-paid short-term and long-term disability
Access to mental health and wellness resources
Company-paid volunteer time to do good in your community
Legal coverage and other supplemental options
A value-based culture where growth opportunities are endless
More:
Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at .
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