Software Quality Assurance Analyst

About the Role:
As a Software Quality Assurance Analyst, you'll play a crucial role in ensuring the functionality and reliability of our software products by executing various test cases and helping to identify defects. Your focus will be on more diverse testing scenarios, improving test documentation, and providing insights to enhance our quality assurance processes.

Preferred Candidate Profile:

• 3-5 years of QA/testing experience with at least 3+ years in Salesforce applications

• Strong understanding of Salesforce data model, objects, workflows, validation rules, and integrations

• Experience validating end-to-end business processes across Sales, Service, and CPQ modules

• Ability to perform functional, regression, integration, API, and UAT support testing

• Experience working in Agile/Scrum environments

Must Have Skills:

• Salesforce Sales Cloud testing

• Salesforce Service Cloud testing

• Salesforce CPQ (Configure, Price, Quote) testing

• API Testing (REST/SOAP, Postman, integration validation)

• Strong experience in test planning, test case design, execution, defect tracking, and end-to-end validation within Salesforce ecosystems

Nice to Have Skills:

• Automation Testing (Selenium, Cypress, Salesforce automation frameworks, etc.)

• ERP Integration Testing (Salesforce integrations with SAP, Oracle, Microsoft Dynamics, etc.)

• Database/ETL Testing (SQL, data validation, data migration testing)

• Salesforce Experience Cloud

• Salesforce Community Cloud

• Salesforce Field Service Lightning (FSL)

• Salesforce Revenue Cloud

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.