Project Business Analyst

Job Summary

The Business Analyst is responsible for analyzing business processes, gathering requirements, and facilitating effective solutions in alignment with organizational goals. This role includes a strong emphasis on defect tracking and management, supporting ongoing system enhancements, and ensuring successful delivery of technical solutions across insurance-related functions. The Business Analyst acts as a liaison between business units and technical teams to support both project delivery and operational excellence.

Reports To: Manager, Project Delivery

Duties/Responsibilities

• Collaborate with stakeholders (underwriting, claims, actuarial, compliance, IT, customer service) to gather and analyze business requirements.
• Translate business needs into detailed functional and technical requirements, user stories, process flows, and system specifications.
• Support testing (UAT) by validating requirements and ensuring delivered solutions meet business needs.
• Serve as a liaison between business stakeholders and technical teams, ensuring accurate translation of requirements.
• Coordinate defect identification, logging, triaging, and resolution in collaboration with QA, development, and business teams.
• Analyze root causes of defects and work with technical teams to recommend solutions
• Communicate defect status and impact to stakeholders, escalating critical issues as needed.
• Participate in defect review meetings and ensure timely closure of high-priority issues.
• Facilitate meetings and workshops to elicit, define, and validate requirements.
• Work closely with project managers to monitor project progress and manage risks or issues.
• Stay current with insurance industry trends, regulations, and technologies.
• Other duties as assigned.