Business Analyst

Job Responsibilities

Business Analysis

• Gather, analyze, and document business requirements, user stories, and acceptance criteria.
• Collaborate with business users to understand business objectives, product requirements, and system limitations.
• Perform gap analysis and recommend business process and system improvements.
• Evaluate business requirements and propose effective technology solutions.

System Implementation

• Support implementation and configuration of insurance products within the core insurance system.
• Coordinate with developers, QA teams, and business users to ensure solutions meet business requirements.
• Participate in system integration, product setup, data migration, validation, and deployment activities.
• Ensure new system enhancements are properly tested before production release.

Testing & User Acceptance Testing (UAT)

• Prepare and support User Acceptance Testing (UAT).
• Coordinate testing activities, validate business requirements, and manage issue resolution.
• Work closely with QA teams to ensure successful delivery of system enhancements.

Stakeholder & Project Support

• Serve as the liaison between business users, IT teams, and external vendors.
• Facilitate requirement gathering sessions, walkthroughs, user training, and knowledge transfer.
• Support project planning, implementation timelines, and post-production activities.
• Monitor production issues and recommend continuous improvements.

Documentation & Reporting

• Prepare and maintain Business Requirement Documents (BRDs), functional documentation, workflows, and system documentation.
• Produce project status reports and maintain version-controlled documentation.
• Ensure compliance with internal governance, regulatory, and audit requirements.

Qualifications

Required

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 3–5 years of Business Analyst experience, preferably within insurance or financial services.
• Strong experience in:
  • Requirements elicitation and analysis
  • Business process analysis
  • Stakeholder management
  • Business documentation (BRDs, user stories, acceptance criteria)
  • System implementation and enhancement projects
  • User Acceptance Testing (UAT)
  • SDLC and Agile methodologies
• Experience collaborating with business users, developers, QA teams, and vendors.
• Strong analytical, documentation, communication, and problem-solving skills.
• Experience using:
  • Jira
  • Confluence
  • Microsoft Visio
  • Power BI (or similar reporting tools)

Preferred

• Experience implementing or supporting enterprise/core insurance systems (e.g., Guidewire, LifeAsia, TCS BaNCS, Oracle Insurance, or similar).
• Knowledge of insurance processes such as policy administration, underwriting, claims, and billing.
• Experience with API integrations, SQL, data analysis, testing coordination, or system migration.
• Professional certifications such as CBAP, CCBA, PMI-PBA, Scrum Master, Product Owner, or Lean Six Sigma are advantageous.