Program Manager (7125)

Status: Full-Time, Exempt | Payrate: $75,920/Annually | Schedule: Monday - Friday 8:30 a.m. - 5:00 p.m. (On call as needed)

Reports to: Regional Director, Emergency Services

Department: Emergency Services

Region: Santa Barbara County

Job Summary: The Program Manager is responsible for overseeing the day-to-day operations of the Emergency Shelter Program and ensuring a guest-centered and housing-focused approach. Key duties include coordinating program services, developing community partnerships, and supervising staff, including navigation and outreach teams. This position contributes to maintaining facility security, managing budgets, and fostering positive relationships with community partners, while upholding the agency’s values and mission.

Essential Duties and Responsibilities:
Emergency Shelter Program
Goal: Ensure a safe, housing-focused and client-centered shelter that maintains accurate data and strong communication with community partners

• Oversee guest services and ensure a guest-focused, trauma-informed delivery

• Coordinate with internal teams ensuring a housing-focused operation

• Encourage and discuss progress toward housing with shelter guests

• Coordinate calendars and services provided by partner agencies

• Oversee the collection and distribution of donations

• Assist with monitoring facility security and maintenance

• Ensure enforcement of our good neighbor policies

• Assist with securing necessary resources

• Oversee collection, input, and distribution of intakes/summary sheet /reports

• Develop new partnerships with other agencies in order to enhance our current services

• Manage program budget

• Facilitate Resident Advisory Council and partnership meetings

Community Relations
Goal: Positively advance agency’s reputation in the broader community

• Maintain active involvement with neighbors, program partners, and community service organizations

• Attend meeting with various stakeholders, partners, and organizations

Staff Management and Support
Goal: Elicit optimal performance from staff and promote Mercy House values

• Provide oversight and lead by example in the direction of reporting staff

• Oversee the onboarding of new direct reports and coordinate on going trainings

• Foster a spirit of teamwork and culture that is consistent with the agency's values

• Maintain transparent communication with staff, supervisors, and all agency partners. Appropriately communicate organization information through group meetings, one-on-one meetings, emails, and regular interpersonal communication

• Assist and cover shifts including operating a shuttle bus for shelters that operate a shuttle

• Assist in various aspects of staff's duties

• Assist in coordinating and managing on-site volunteers

• Assist in coordinating and managing special group events and holiday events

• Provide crisis/conflict intervention

• Conduct 90-day, midyear, and annual reviews

Miscellaneous

• Must participate in networking functions and community meetings

• Attend staff meetings and training workshops as needed

• Assist with general duties (stocking supplies, copies, fax, phone calls, etc.)

• Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications

• Perform ad hoc projects as appointed by Supervisor