Safe House Program Manager

The Safe House Program Manager is responsible for the day-to-day oversight and operations of SAVE’s safe house and ensuring the implementation of program services. The manager provides supervision of the safe house staff (including recruiting, hiring, and training), ensures compliance with contract requirements, and is responsible for maintaining a safe and trauma informed environment for the residents and staff.

SUPERVISORY: Housing Case Managers (1); Program Assistants

ESSENTIAL DUTIES and RESPONSIBILITIES:

Team Management and Development:

• Provide regular, weekly supervision to safe house staff and develop individual performance objectives and conduct twice annual evaluations.
• Supervise program staff in client interactions and program service delivery including crisis situations.
• Recruit, hire, orient and train safe house staff.
• Work with safe house staff and with the Director of Programs to identify staff training/development needs.
• Facilitate weekly safe house team meetings.
• Coordinate safe house staff scheduling to ensure appropriate and necessary site coverage.
• Coordinate with HR to ensure staff compliance with agency policies, accurate time recording, benefits usage, etc.

Program Management and Development:

• Works closely with Director of Programs and all safe house staff to ensure continued development and implementation of client-centered programs and practices at the shelter, ensuring that staff comply with identified best practices and agency philosophy.

• Serve as a point of contact with partner agency service providers to enhance safe house services and programs. Work with Director of Programs to develop and maintain these relationships.
• Develop, monitor, and revise (as necessary) program guidelines and procedures. Ensure that information about the safe house is disseminated to other SAVE programs.
• Ensure appropriate management of crisis situations.
• Ensure delivery of safe house services as required according to SAVE’s contracts.
• Oversee service documentation, and data collection and assist with the completion of funder reports.
• Work closely with other managers as a member of the Leadership Team to develop and maintain a seamless continuity of services and practices across the agency.
• Participate in off-site meetings as requested or required by the Director of Programs.
• Work with Director of Programs and the Finance Director to develop and manage the shelter program budget, including preparing and delivering presentations and reports, assembling data and participating in special events or projects.
• Meet with the Director of Programs for supervision regularly and as needed.

Operations:

• Maintain the good repair of the safe house facility and premises, identifying facility needs and coordinating repairs and purchases.

• Provide after hours and weekend support for emergencies that may arise within the safe house or other direct service programs, responding on site as necessary. This duty is performed on a rotating basis (shared with other managers and staff), one week every 4-6 weeks and up to 12 weeks per year. (Subject to change due to staffing and Agency needs).

• Manage periodic larger repair or construction projects.
• Has oversight of safety and security including alarm systems, food safety, and general hazard mitigation.
• Ensures the smooth operation of safe house systems such as the timely ordering and adequate supplies of food and other necessary supplies.

GENERAL DUTIES: (shared by all direct service staff)

• Respond to crisis calls and walk-in clients in a caring, informative, and non-judgmental fashion.
• Maintain up-to-date files and records of all services provided.
• Provide client transportation.
• Attend all required meetings, including staff meetings, trainings, consultations, and retreats.
• Assist with training new staff members and volunteers.
• Assume responsibility for site security and safety as needed.
• Provide input into program planning and development.
• Assist with maintaining program operations and office functions as needed.

QUALIFICATIONS

Required

• Bachelor’s degree or equivalent experience in human services, social work, counseling, psychology, criminal justice, or related field
• At least 3 years’ experience in program management in a social service setting
• At least two years’ experience working with domestic violence survivors
• Experience supervising multiple staff
• Bilingual skills and/or bicultural experience preferred.
• Employment is contingent upon passing a background investigation.
• Thorough understanding and demonstrated record of commitment and sensitivity to intim ate partner violence, including comprehensive knowledge of the signs, cycles, nuances, types, and risk factors for abuse, victim resources, related policy developments, and domestic violence current news and events.
• Ability to work effectively, cooperatively, and respectfully with staff, volunteers, clients, and community members regardless of race, ethnicity, national origin, partner status, faith, age, socio-economic status, gender identification, and physical or mental ability.
• Strict adherence to organization’s confidentiality and privacy policies, and the ability to recognize sensitive issues and act accordingly.
• Demonstrated understanding of the challenges faced by domestic violence survivors experiencing homelessness and an understanding of a client-centered, trauma informed approach to working with them.
• Demonstrated understanding of the housing programs and resources available to survivors.
• Demonstrated understanding of the challenges faced by marginalized, unserved/underserved communities.

Preferred

• Work in the domestic violence field in a direct services capacity
• Bilingual in a language commonly spoken in our client population.

• Prior experience delivering HUD-funded housing services.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. While performing the duties of this job, the employee is occasionally required to remain in a stationary position; move, traverse; sit; operate, activate, use, prepare, and position; perform repetitive motion, data entry; ascend/descend, work atop, traverse; position self (to), move; communicate, detect, discern, convey, and express oneself, exchange information; understand and distinguish speech and/or other sounds. The employee must occasionally move, transport, position, put/remove, or install up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is exposed to the weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

Equal Employment Opportunity: As an equal opportunity employer, SAVE supports equal opportunity for employment and advancement free of race, color, religious creed, ancestry, national origin, age, sex (includes sexual harassment) pregnancy (childbirth or related medical conditions), marital status, sexual orientation (heterosexuality and bisexuality), medical condition (cancer and genetic characteristics), mental and physical disability (includes HIV and AIDS), political affiliation/opinion, Veteran’s status, or request for family leave. SAVE is committed to ensuring that the work environment of SAVE employees is free from discrimination, harassment, and retaliation.