Part-Time IT Support Technician

Job Title: Part-Time IT Support Technician

Reports to: Director of Information Technology

Anticipated Hiring Range: $32.80 - $35.50/hr.

Classification: Part-time, 24-29 hours per week

Schedule: On-site 2-3 days per week

The Organization:

Community Partners offers expert guidance, essential services, and a strong dose of passion to help foster, launch, and grow creative solutions to community challenges. For 30 years, hundreds of individuals, groups, foundations and other institutions have worked with Community Partners to create new nonprofit projects, establish coalitions, and manage major philanthropic initiatives to benefit the region.

Our work includes:

Fiscal Sponsorship

We provide the structure, finance and administrative services, expert counsel in organizational development and connections that help nonprofit leaders succeed.

Intermediary Services

We help foundations, corporations, government agencies and other institutions achieve greater impact.

Knowledge Sharing

We offer workshops, reports, speaking engagements, and a range of publications to help strengthen the field.

Community Partners today works with upwards of 180 fiscally-sponsored projects and 20 initiatives and manages roughly $80 million in revenues annually. Our work spans the fields of civic engagement, arts and culture, education, social justice, health, public policy, social services and youth. To learn more, please visit us at

Job Summary

Community Partners is seeking a customer-focused and motivated Part-Time IT Support Technician to provide first-level technical support to staff across the organization. This position is responsible for troubleshooting hardware, software, audiovisual, and connectivity issues, assisting with user onboarding and offboarding, and ensuring employees receive timely and effective technology support. This role requires an on-site presence 2-3 days per week and supports the organization's day-to-day technology needs through approximately 24-29 hours per week of scheduled work. The ideal candidate is an enthusiastic problem solver with strong communication skills, a passion for customer service, and a foundational understanding of IT systems and technologies. Experience supporting conference room technology and audiovisual equipment is highly desirable.

Essential Duties and Responsibilities:

Technical Support

• Provide first-level support for desktop, laptop, mobile device, printer, and peripheral issues.

• Respond to and resolve help desk tickets in a timely and professional manner.

• Install, configure, and troubleshoot Windows and Microsoft 365 applications.

• Assist users with password resets, account access, and basic security procedures.

• Set up and deploy computer equipment and related hardware.

• Perform software installations, updates, and basic system maintenance.

• Escalate complex technical issues as needed.

• Document support activities, resolutions, and procedures.

User Support & Customer Service

• Provide exceptional customer service to employees at all levels.

• Assist with onboarding and offboarding processes, including workstation setup and account provisioning.

• Deliver basic technology training and guidance to end users.

• Maintain a positive and professional demeanor when supporting staff.

Audiovisual (A/V) Support

• Assist with setup, troubleshooting, and support of conference room technology.

• Support video conferencing platforms such as Microsoft Teams and Zoom.

• Troubleshoot microphones, speakers, cameras, projectors, and display systems.

• Provide support for organizational meetings, presentations, and special events.

• Coordinate with vendors when necessary for AV-related issues.

Asset Management

• Maintain inventory of technology equipment and accessories.

• Track hardware assignments and equipment lifecycle information.

• Assist with equipment replacements and recycling efforts.