Desktop Support Technician - T2

Description

Stagger teams: start 6:30 to 8am then 8 hour day.

Level 2 Tech Support, troubleshooting computers, printers, scanners - Tech experience with W10, W11, O365, a/d,DHCP knowledge, Troubleshoot and work on jamming printers – general printer Troubleshooting. Basic network troubleshooting experience – figure out issue w / computer or network issue. TS 101 issues.

Ticketing system – ServiceNow, mobile phones, hand held scanners. They will support approximately 2K users. Could grow to 5k in future.

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FORMAL JOB DESCRIPTION:

Job Description

The desktop support technician will need experience working in a manufacturing IT environment. Exposure / experience with SCCM is very helpful. They will support devices such as laptops, desktops, printers, iPads, iPhones, zebra printers on the production floor and tablets and scanners. Experience working in a manufacturing environment is helpful. They will also be supporting niche apps with limited documentation. Need good troubleshooting skills. Experience with Windows, PC Troubleshooting, Active Directory (creating accounts) and application troubleshooting. Need excellent customer service skills.

FORMAL JOB DESCRIPTION:

The ideal candidate for this position is someone who is:

• Customer-Centric - Passionate about enhancing our customers’ experience and believes the greatest wrong is a poor customer experience.

• Is humble and loves handling a variety of tasks and challenges every day. One minute you may be providing Desktop Support and the next minute you may be working with Manufacturing to support a new innovative project.

• Continually looks to disrupt the technology industry by offering innovative and exciting ideas to constantly improve the services offered by IT.

• Studious – Knowledgeable of new technology through research; having a creative focus towards the manufacturing process and continuous desire to improve and grow

The IT Support Technician II performs a variety of duties including, but not limited to, computer troubleshooting in an office and manufacturing environment that includes desktop/portable and remote devices, printers/copiers, all peripheral devices, application and enterprise system support; troubleshooting all computer hardware and software issues; performs computer repairs; installation and configuration of standard business, manufacturing, and engineering software.

This position expands on the IT Support Technician I position by adding additional technical roles, while also demonstrating an ability to use independent decision-making and initiative to solve complex problems. This involves providing advanced troubleshooting skills and determining best practices and standard computing procedures. The position recommends and initiates process improvements to maximize operational efficiency.

Essential Position Duties:

• Provides excellent customer service through interactions with customers via telephone, e-mail, etc. providing technical support and problems solving abilities on a variety of technical and non-technical issues

• Provide level II assistance with infrastructure and desktop support issues and support level I staff in problem resolution

• Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting, imaging computers, and IT asset management

• Configuration and deployment of client’s equipment to perform business required functions such as file sharing, printing, email, and internet usage

• May provide installation, support, and administration of a virtualized Windows server environment using VMware

• Have a solid understanding of both server and client OS and application operations related to company services and deployment of such items

• Active Directory functions such as group creation and modification, user creation and modification, and various permission-related items.

• Establish and maintain user accounts and passwords in accordance with company information security guidelines.

• Provide leadership, planning, support, and implementing assistance to IT-related project activities as directed.

• Manage enterprise software inventory system to track and distribute company-approved software programs and updates.

• Provide mentoring and other subject matter expert knowledge sharing to peer team members.

• Ability to work both independently and with a group efficiently to meet deadlines

• Review and recommend modifications to helpdesk procedures with IT Managers

• Self-motivated, detail-oriented, and organized to meet 2s standards

• Excellent communication, both oral and written, interpersonal, organization and presentation skills

• Documents, tracks, and monitors the problem to ensure a timely resolution. Provide excellent case note documentation and ability to create numerous Knowledge Base articles

• Abide by company Core Values and behave professionally, courteously, and respectfully in all situations

• Perform other duties as assigned.

Education & Experience:

• Bachelor’s degree OR equivalent of experience in an IT-related environment

• Experience in the installation, configuration, use, and troubleshooting of mobile and desktop devices.

• Typically has 3 to 5 years of Corporate IT Desktop Support work experience

• Must be able to demonstrate well-developed and proven organizational, problem-solving, analytical, and time management skills

• Must be able to demonstrate project management, data analysis, customer services, and support skills.

• ITIL Foundations Certification or ITSM/ITIL experience

Details from previous candidates experience:

● Coordinated with a team of 20 people to update and maintain current documentation on software and maintain service desk help.

● Managed Active Directory and Azure AD, overseeing user configurations and system optimization.

● Imaged and set up Windows using WDS and MDT.

● Utilized PDQ and SCCM for software deployment.

● Coordinated with vendors for diverse projects, leveraging varied platforms to ensure seamless execution.

● Facilitated innovative solutions, such as a Private 5G cellular network, resolving wireless connectivity issues.

● Leveraged PowerShell and API integration for automation and enhanced security permissions

● Leveraged various tools for remote management of servers, laptops and users.

● Maintained various label printers including, brother, Zebra, Printronix, and Labeltac.

● Maintained office MFP and desktop printers.

Skills

Windows 10, Windows 11, DHCP, O365

Top Skills Details

Windows 10,Windows 11,DHCP,O365

Additional Skills & Qualifications

Excellent customer service and communication skills. Self driven and problem solving skills. Great team player.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Columbus, IN.

Pay and Benefits

The pay range for this position is $26.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Columbus,IN.

Application Deadline

This position is anticipated to close on Sep 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.