On-site IT Support Technician / Customer Support
JTC Technology · Canberra ACT ·
- Work mode
- Onsite
- Seniority
- Junior
- Employment
- Part time
- Category
- Support
- Company size
- 51-200
- Salary
- AUD 35 – 45 / hour
Casual, entry-level-friendly on-site IT support role with JTC Technology, supporting school clients around Queanbeyan/Canberra. Day to day you deploy and configure IT equipment, act as first point of contact for staff and student IT enquiries, and action support tickets, with training provided.
Salary: $35 – $45 per hour
This Casual role is to support our school clients on-site, who are located in Queanbeyan and in the surrounding regions.
We are looking for candidates with part-time or full-time availability.
Occasional travel to Sydney may be required for training.
About the Role:
We are looking for a tech savvy & customer service orientated candidate to work with our educational customers, deploying IT equipment to schools as well as supporting teachers, students and staff with their day-to-day IT support requirements.
Training is provided.
The role would require a NSW drivers license and access to a car. Have or be willing to obtain both a clear NSW Working with Children Check and clear National Police Check.
Key duties will include:
Deploying and configuring IT equipment
Providing amazing customer service across interactions with staff and students as their first point of contact for staff and student IT enquiries
Managing and actioning IT support requests logged through a ticketing system
Proactively identifying opportunities to develop and improve the school's technology
About You:
Passion for providing great customer service and building relationships
Currently studying, recently graduated, previous experience, or looking for an entry level IT role.
Enjoys problem solving and working towards a solution
Ready with a baseline understanding of IT, or ability to learn quickly and demonstrate skills
Highly organised and ability to effectively prioritise workload
Great communication skills, both written and verbally
About Us:
JTC Technology is an IT Support service, working within the educational sector supporting over 100 valued schools. Our team is comprised of over 60 customer-service orientated trained technicians who provide a range of IT support from baseline troubleshooting through to advanced complex solutions.
What we offer:
A supportive team environment
Hands on experience with a wide range of technologies
If you have questions about the position, please contact us at [email protected]