Junior / Entry-Level IT Support Technician

Salary: $52,275 – $55,000 per year

About the role

In this role, your day-to-day will be an engaging mix of remote helpdesk support and hands-on on-site visits across clients' locations. You will serve as the primary IT contact for our clients, ensuring their Microsoft 365 environments, network infrastructure, and Windows/Mac endpoints operate seamlessly.

Standard working hours are 9:00 AM to 5:00 PM. However, the nature of IT means work can occasionally extend past 5:00 PM to finalise urgent tasks. Dedicated after-hours project work is primarily scheduled in advance following direct negotiation with the client.

Whether you are deploying a new Ubiquiti network stack, provisioning users in Microsoft 365, diagnosing an internet outage, or conducting on-site maintenance, you will play a vital role in keeping our clients' businesses operational, secure, and productive.

Work Type: Full-Time (9:00 AM – 5:00 PM, incorporating an unpaid lunch break) or Part-Time (10:00 AM – 3:00 PM, 25 hours/week). Salary: $52,275 Base (Full-Time) or $34,391 Base (Part-Time pro-rata) + Superannuation + Fully Serviced Work Vehicle + Mobile. (Note: Base salary is open to upward negotiation following the successful completion of your probationary period).

Key responsibilities

• Deliver Level 1–2 remote helpdesk support alongside prompt on-site technical assistance.

• Deploy, configure, and troubleshoot network infrastructure (NBN connections, commercial & consumer routers, firewalls, and enterprise wireless networks).

• Manage, maintain, and support Windows (10/11) and macOS endpoints in commercial environments.

• Administer Microsoft 365 tenants (user provisioning, Exchange Online, SharePoint/OneDrive permissions, and Office suite troubleshooting).

• Diagnose and resolve complex hardware, software, printing, and connectivity issues.

• Pick up IT equipment from suppliers, perform required system configurations, deploy hardware on-site at customer locations, and manage proper disposal of decommissioned equipment.

• Act as a technical liaison, consulting and negotiating with third-party vendors on behalf of clients to facilitate support, and directly advising clients on behalf of CCS.

• Maintain accurate ticketing within the CCS Portal and NinjaOne to track work, resolutions, and billable time.

About you

• Strong Networking Expertise: Proven track record deploying and troubleshooting network infrastructure, with hands-on proficiency in Ubiquiti UniFi ecosystems, NBN, wireless access points, and routing setups.

• Device Management: High-level administration and configuration of both Windows 10/11 Pro and macOS environments.

• Microsoft 365 Administration: Experience managing user accounts, licensing, Exchange Online, and core M365 services.

• Troubleshooting Capability: Strong diagnostic skills for isolating complex hardware, software, and internet connectivity faults.

• Continuous Learning & Adaptability: A strong willingness to learn new systems and applications. Because IT and AI are fast-changing platforms, you must constantly strive to broaden your knowledge and adapt to emerging technologies.

• Physical Capability: Ability to safely lift, transport, and manage standard IT equipment (e.g., desktops, monitors, and UPS batteries).

• Autonomy & Time Management: Ability to manage your schedule, balance remote queues with on-site visits, meet service targets, and escalate issues when appropriate.

• Client Communication: Fluent in English (both written and spoken), with polished interpersonal skills and the ability to communicate technical concepts clearly and professionally in plain language.

• Professionalism & Inclusivity: A highly presentable professional manner with a strict commitment to respect, tolerance, and inclusivity towards all clients and team members, regardless of heritage, religion, or background.

• Driver’s Licence: Current, valid Australian Driver Licence (essential for on-site travel).

• Work Rights: Full, unrestricted working rights in Australia (Australian Citizen or Permanent Resident).

Desirable

• Experience within an MSP (Managed Service Provider) environment, including an understanding of the Microsoft 365 environment, utilising ticketing workflows and SLAs.

• Familiarity with our core internal tools, including NinjaOne, N-able Cove, and our custom CCS Portal.

• Practical knowledge of Windows Server environments (including legacy Server 2012/2016 through to modern builds) and Active Directory.

• Configuration and administration experience with VoIP systems (specifically 3CX or Yeastar).

• Solid foundational understanding of PC hardware builds, components, and peripherals.

Benefits

• Competitive Package: $52,275 Base (Full-Time) or $34,391 Base (Part-Time pro-rata) + Superannuation (with room to negotiate upwards after a successful probationary period).

• Work Vehicle & Equipment: Fully serviced company vehicle provided for client site travel, plus a company mobile handset/plan and laptop.

• Training & Certifications: We actively encourage upskilling and will pay for approved industry certification exams.

• Great Culture: Join a tight-knit small team where your ideas are valued, and hard work is recognised, complete with team lunches and events throughout the year.

• Flexibility: 1-2 days of remote work from home per week (available post-probation based on self-management).

• Growth: Direct exposure to varied network architectures, hybrid cloud setups, and opportunities to lead client projects.

About us

Corporate Computer Solutions delivers high-quality, tailored technical solutions and IT consulting services to a diverse range of small and medium-sized businesses across Melbourne. We take pride in delivering responsive, personalised support and reliable infrastructure management that our clients can depend on.