Solution Engineer-Mandarin Speaking

Salary: Up to $110k

Up to AU$110,000
Location: St Leonards, Sydney NSW
Employment Type: Full-time Permanent

About the Company

Our client is an established telecommunications and technology solutions provider delivering ICT, network, cloud and digital transformation solutions to enterprise customers across Australia and international markets.
The business partners with customers to design, implement and support reliable, scalable and future-ready technology environments. With continued business growth, the company is expanding its Sydney-based solutions engineering capability.

About the Role

An opportunity is available for a customer-focused Solutions Engineer to join a growing technology team in Sydney.

Working across technical pre-sales, solution design and implementation support, you will translate customer requirements into practical technology solutions and support successful project outcomes.

You will work closely with Sales, Product and Technical Support teams while contributing to customer engagement, technical enablement and continuous service improvement.

Key Responsibilities

Technical Pre-Sales and Solution Design

• Partner with the Sales team during customer meetings, discovery sessions and technical workshops.
• Gather and analyse customer requirements, business challenges and technical constraints.
• Design and recommend appropriate ICT, network, cloud and enterprise technology solutions.
• Prepare solution presentations, demonstrations, technical documentation and proposal content.
• Support solution scoping and technical handover activities throughout the sales cycle.

Implementation and Customer Support

• Support solution deployment, configuration, testing and customer acceptance activities.
• Coordinate with internal technical teams, customers and technology partners during project delivery.
• Deliver product and solution training to customers, end users and internal stakeholders.
• Assist with technical issue tracking, escalation and resolution.
• Document project outcomes, customer use cases and recommended practices.

Technical Enablement

• Assist with internal technical training and knowledge-sharing sessions.
• Develop training materials, presentations, solution guides and supporting documentation.
• Maintain reusable technical resources, templates and solution content.
• Contribute to the improvement of pre-sales, implementation and technical support processes.

Market and Customer Insights

• Monitor relevant technology trends, competitor activity and changing customer requirements.
• Provide practical market and customer feedback to Sales, Product and leadership teams.
• Support product positioning and go-to-market planning.
• Identify potential technology partners that may strengthen the company's solution portfolio.
• Assist with technical workshops, webinars, roadshows and customer events when required.

Cross-Functional Collaboration

• Work closely with Sales, Product, Technical Support and Marketing teams.
• Support product documentation, requirement gathering and compliance-related processes.
• Assist in tracking and resolving technical or operational issues.
• Develop tools, documentation and recommended practices that improve operational efficiency.
• Maintain a strong focus on customer satisfaction and successful solution delivery.

Skills & Experience

• Bachelor's degree in Engineering, Telecommunications, Information Technology, Computer Science or a related discipline.
• Approximately 2-5 years of experience in solutions engineering, technical pre-sales, technical consulting, implementation or technical support.
• Experience in telecommunications, ICT, networking, cloud or enterprise technology solutions.
• Ability to gather customer requirements and translate them into practical technical solutions.
• Strong analytical, troubleshooting and problem-solving skills.
• Confident communication, presentation and stakeholder management capability.
• Ability to collaborate across Sales, Product and Technical teams while managing multiple priorities.
• Fluent English communication skills; Mandarin language skills would be advantageous.

What's on Offer

• Salary up to AU$110,000
• Performance bonus of up to 20%.
• Career development and technical training opportunities.
• Exposure to enterprise ICT, networking, cloud and digital transformation solutions.
• Opportunity to work with enterprise customers and strategic technology partners.
• Collaborative and supportive team environment.
• Convenient St Leonards location in Sydney.

Contact
If you are interested in this opportunity, please apply or send your CV to: tammy.chiu@brilliantalent.com.au