Junior IT Assistant

Smile Solutions

Smile Solutions, "Melbourne's Home of Dentistry"™, is located in the magnificent Manchester Unity Building in the heart of Melbourne's CBD. As Australia's largest and most commended dental practice, we are proud to offer exceptional service and care.

The Opportunity

A fantastic opportunity has arisen for a Junior IT Assistant to join our energetic and supportive corporate team. Reporting to the Facilities Manager and the Senior IT Specialist, you will assist in the daily operation and maintenance of the organisation’s IT infrastructure.

The Role

As the Junior IT Assistant, your responsibilities will include:

• Troubleshooting and resolving predominantly level 1 & 2 support issues face-to-face, over the phone, and using remote support applications.
• Installing, configuring, supporting, and maintaining the organisation's computer hardware, software, servers, networks, printers, and IT peripherals.
• Ensuring jobs in the helpdesk system are prioritised and actioned while maintaining accurate notes on status, resolutions, and escalations.
• Facilitating user onboarding and offboarding from an IT perspective.
• Creating and maintaining documentation for IT procedures, processes, and solutions.

Required Skills

• Experience with Windows desktop environments.
• Experience with Microsoft (Office) 365.
• Basic computer hardware knowledge – PCs, laptops, printers, etc.
• Working knowledge of general computing and networking concepts, with an active interest in developing skills in Windows server operating systems (Windows server, Active Directory, Office365, OSI/ITIL model).

About You

• Degree or Certificate in Information Technology, or a strong IT base understanding (qualifications in IT are beneficial but not essential).
• High standard of written and verbal communication.
• Outgoing personality with a customer service mindset; you’re always happy to help someone, your patient, tolerant, and can prioritise and multi-task.
• Self-motivated team player with the ability to work calmly under pressure, meet tight deadlines, and see tasks through to completion with minimal supervision.
• Can-do attitude with the ability to think outside the box when solving complex problems.

Benefits

• Gain wide-ranging experiences across multiple technologies, tools, and platforms.
• Accelerate your technical skills and expertise by working with a wide variety of technologies across systems and networks.
• Work as part of an expert, dynamic, and collaborative team.
• Enjoy limitless opportunities to further develop your career.

If you would like to be considered for this opportunity, please submit your CV and cover letter outlining for us your experience and motivation to work in our team. Please note, we reserve the right to commence shortlisting immediately, only suitable candidates will be contacted due to a high volume of applications.