IT Helpdesk Analyst - Perth WA

Salary: $69,000 – $73,500 per year + 9 day fortnight

activIT systems is a steadily growing, and sustainable, IT service provider headquartered in Malaga, Western Australia, with a branch office in Devonport, Tasmania. We take care of IT and cybersecurity for small and medium business. We’ve been around since 2004, have a long list of loyal clients, and a hugely passionate team.

This role is eligible for our nine day fortnight programme (after 6 months tenure; more info on the News page of our website), which consists of full salary, alternate Mondays or Fridays off each fortnight, and no requirement to make up time anywhere.

We encourage people from all walks of life to apply, and have strong principles of diversity and inclusion across our team.

Our ideal candidate

You have a friendly disposition and thrive when helping and supporting others. You love technology and love how it makes things better, and you have a desire to help people. You're happy visiting clients, working from the office, or working from home, and take a couple of steps extra to make sure the client is really happy.

You may be a uni student, a recent graduate, currently employed as helpdesk personnel from another company or MSP, a grizzled IT veteran who just want to keep it simple and deliver great customer service, or anything in between.

You learn lessons from mistakes, and have a mindset of continual improvement across not only the clients you work with, but with your workplace as well. You're not afraid to suggest better ways to perform tasks, nor ask questions on topics you're not strong on.

The role

Within this role you’ll be taking care of a wide variety of tasks within our help desk team. Day to day IT support, system builds, user accounts, software support, and exposure to first level cybersecurity incident response.

Whether your passion is networks, system admin, cybersecurity, or prefer desktop and end user support and Microsoft 365, we’d love to hear from you, and help you build on the skills you’re passionate about with our professional development programme.

Responsibilities include:

• Helpdesk support for triage & remediation of inbound requests – emails, calls, remote service

• Deployment of new user accounts, new system builds, and day to day business as usual support

• Administration and implementation of Microsoft 365, and other cloud services

• Following our standard operating procedures and “rules of the game”

• Time tracking and recording of work performed in our job system

• Installing printers, PC’s, laptops, servers, and network devices for clients, and..

• Having your teammates backs by being reliable.

To be considered for this role, you will have:

• Demonstrated ability to learn new IT concepts and a demonstrated passion for this;

• Good technical aptitude – you ‘get’ how technical things work;

• Some experience providing IT support to a company, education institute, charity, association, home users (but not Mum & Dad);

• CompTIA A+ certification or equivalent experience;

• Operate with common sense and can problem solve issues autonomously.

• Eligiblity to work in Australia

• A Class C drivers license and your own reliable vehicle

• A Western Australian police clearance certificate (or can obtain one)

• A desire to deliver superb customer service and client satisfaction!

• Maturity to work unsupervised, and take initiative

• Experience with Microsoft 365 suite

• A professional demeanour and personality, but still be fun and involved with the team around you

• Great problem solving skills and able to think for yourself

• Faultless attention to detail – dot the I’s and cross the T’s

• Perspective – put yourself in the clients shoes and look at something from their angle

• Friendly and polite phone manner and be a delight to talk to, and have a professional yet friendly email manner

• Super reliability, punctuality, and commitment to making a difference within an awesome team!

A bit more about us ..

We've a standardized tech stack, SOP's, SOE's, and ridiculously robust change management procedures.

We have bottomless freshly-ground espresso coffee, all manner of teas, an amazing Italian bakery down the road, a fresh office space with great aircon, ample free parking, Spotify & Sonos nearly everywhere, a cool staff café within the building where you can chill out during lunch or coffee breaks, hold informal meetings, read a book, and recharge your mind.

No AI slop resumes! Thanks :)

We'd really love it if your resume and cover letter were your own, not AI slop. We spend a lot of time communicating with clients, and written communication skills are very important. Cheers!