Systems Engineer

We are looking for an experienced Systems Engineer based in Central Queensland to join our team supporting a key mining client on a drive-in/drive-out basis.

This is a hands-on infrastructure role supporting critical server, cloud and network environments, ideal for someone who enjoys solving complex technical challenges while building strong client relationships.

About the Role:

You will primarily support a dedicated mining account, with opportunities to assist across our other mining clients. The role operates predominately on a 38-hour week with a fortnightly rotation.

Week 1: Travel to and work onsite at a client mine site, delivering infrastructure support, project work and escalation assistance.

Week 2: Working from home, focusing on monitoring, administration, change management and support to other mining clients as required.

What You Will Do:

• Manage and maintain server, virtualisation and cloud infrastructure across client mining environments.

• Administer Windows Server, Active Directory, Group Policy, DNS, DHCP and Microsoft Cloud Services.

• Monitor and maintain network infrastructure including switches, firewalls, wireless networks and VPN connectivity.

• Deliver infrastructure projects including upgrades, migrations, deployments and lifecycle replacements.

• Troubleshoot and resolve complex escalations - server, network, and cloud issues that sit above the field tech layer.

• Manage backup, disaster recovery, and business continuity solutions in business-critical environments.

• Work closely with onsite technicians and client stakeholders to ensure seamless service delivery.

• Ensure all work complies with mine site safety requirements and operational procedures.

• Maintain accurate documentation for systems, configuration, changes, and compliance requirements.

• Provide remote support to multiple mining accounts during WFH weeks.

What You Will Bring:

• Experience as a Systems Engineer, Infrastructure Engineer or Senior Systems Administrator or similar (mining experience is highly regarded).

• Strong hands-on experience across Microsoft 365, Azure, Windows Server, Active Directory, and Entra ID.

• Solid networking knowledge including TCP/IP, VLANs, routing, switching, wireless, firewalls and VPNs technologies.

• Experience with virtualisation platforms such as VMware or Hyper-V.

• Experience managing backup, disaster recovery and monitoring solutions.

• Ability to work independently, prioritise competing demands and take ownership through to resolution.

• Excellent communication skills and the ability to build trusted relationships with clients.

• A current Australian driver's licence and the ability to travel to mine sites.

• Ability to complete and pass a pre-employment medical, including regular drug and alcohol testing.

Desirable:

• Current Coal Board Medical (CBM) and/or Standard 11 induction.

• Experience with Halo PSA (preferable) or similar PSA's.

• Microsoft certifications (AZ-104, AZ-800/801 or equivalent).

• Experience with monitoring platforms like Ninja RMM & Auvik.

Why Choose Smile IT?

Smile IT is one of Brisbane's leading IT companies, delivering managed IT and telecommunications services across Australia. We pride ourselves on building long-term client relationships and delivering exceptional technical outcomes.

What We Offer:

• Competitive salary package.

• Accommodation and travel expenses covered during onsite weeks.

• Fortnightly rotation combining mine site work and working from home.

• Opportunity for professional development and career advancement.

• Supportive and dynamic work environment.

Ready to Make Your Mark?

Apply now with your resume outlining your relevant experience. A cover letter is welcome but not essential – we're more interested in what you've built, supported and delivered.

We look forward to hearing from you!