IT Support Officer
Richmond Valley Council · Casino, Lismore & Far North Coast NSW ·
- Work mode
- Onsite
- Employment
- Full time
- Category
- Support
- Experience
- 5+ years
- Salary
- AUD 72,987 – 83,933 / year
Permanent full-time IT Support Officer at a NSW local council in Casino, responding to user IT incidents, resolving complex problems, monitoring networks and systems, and handling staff IT onboarding/offboarding and training. The role centres on helpdesk support, troubleshooting, and keeping council systems fast, stable and secure.
Salary: $72,987 - $83,933 p.a. + 12% Super
IT SUPPORT OFFICER
Permanent Full Time - Casino
The Richmond Valley is in the heart of the Northern Rivers, with wide open spaces and room to grow. We're a down-to-earth, friendly community - where you can still enjoy the welcome of a country town, a family holiday by the beach, or a campfire under the open sky.
It's a place of opportunity, where you can get a start in life or find the change you've been looking for - build a home, raise a family, or buy your first acreage. Success is earned through hard work, persistence, and the courage to get back on your feet in hard times.
Our organisation is defined by integrity and passion in what we do. When challenges come, we endure, we recover, and we rise once again to rebuild. Our people are connected through a shared love of this place and in serving our community.
About you
We are looking for a customer-focused IT professional who enjoys solving problems and providing a positive experience for users.
- You will be confident troubleshooting technical issues and resolving complex problems while ensuring systems remain reliable, stable and secure
- A strong communicator, both written and verbal
- Flexible, adaptable and responsive to change
About the role
This role responds to customer IT incidents to resolve them as quickly as possible, analyses and resolves more complex problems impacting many users or which go beyond simple work around solutions, monitors and supports network and systems. Provides training and support to customers, manages the onboarding and offboarding processes for new staff with respect to IT, and ensures the customers experience of IT systems is that they are fast, stable, reliable and dependable. This role requires excellent customer service.
Full time: 70-hour fortnight
Salary: Range from $72,987 to $83,933 pa + 12% superannuation
Contact: Simon Breeze, IT Support Coordinator - (02) 6660 0300
NOTE: Please read the role description for more information regarding key accountabilities of the role, essential qualifications and obligations.
What we offer
Richmond Valley Council offers a range of other benefits for its employees including:
- Long Service Leave after 5 years of service.
- Volunteer and compassionate leave to support you when you need it.
- Ongoing learning and development opportunities.
- Fitness Passport to help you stay active and healthy.
- Free weekly yoga and meditation sessions to support your wellbeing.
- Health and Wellbeing Day
- Access to a confidential Employee Assistance Program (EAP)
- A strong focus on workplace health, safety
- Be part of an inclusive and supportive workplace where people are valued, diversity is embraced and everyone has the opportunity to contribute.
How to apply
All applications must be lodged online via Council's website
For further information about our recruitment process, please contact our Recruitment team on (02) 6660 0318 or [email protected]
Council is committed to creating a workforce that celebrates inclusion, diversity and equality. We believe our employees are a reflection of the diverse community we serve and are proud to support equal opportunities for all of the Richmond Valley.