IT Support Engineer

Salary: £32,000 - 42,000 per year

Requirements:

• Relevant IT qualification (CompTIA A+ or equivalent)
• Strong Windows 10/11 support and administration experience
• Hands-on hardware lifecycle experience (provisioning, deployment, maintenance)
• Basic networking knowledge and exposure to Active Directory / DNS / DHCP
• Understanding of cybersecurity best practices and familiarity with ITIL
• Excellent communication skills and a proactive, user-focused approach
• Full UK driving licence is essential
• Desirable: Microsoft 365 / ITIL Foundation, VMware, Exchange, Cisco Meraki, Sophos, backups or Linux

Responsibilities:

• Provide timely 1st and 2nd line support for incidents and service requests
• Troubleshoot common issues including Active Directory, password resets, MFA, software installs, and basic hardware
• Set up, configure, and deploy new hardware and software
• Manage IT hardware assets and produce inventory reports
• Carry out regular maintenance and escalate complex issues
• Maintain clear documentation and help improve processes

Technologies:

• Active Directory
• Cisco
• Hardware
• Support
• ITIL
• Microsoft 365
• VMware
• Windows
• Office 365
• Linux

More:

We are a growing specialist engineering software company with a newly established UK headquarters in Guildford, Surrey. This is a permanent, office-based role with some travel. We offer a competitive salary, excellent benefits, a supportive environment, training and development opportunities, optional private health and dental insurance, pension matched up to 10%, salary sacrifice schemes including Cycle to Work, annual employee medical, and relocation assistance where applicable. This is an opportunity to join our expanding UK team at an exciting stage of growth and make a real impact.

last updated 35 week of 2026