IT Support Officer

Introduction

• Permanent Full Time
• $88,429 – $99,988 pa (plus 12% super and annual pay increases)
• Flexible working arrangements available including flexitime, WFH and RDOs

Who we are
There are not many places in Australia quite like Surf Coast Shire, where you can surf at world-class locations like Bells Beach Djarrak, drive along the scenic coast on the Great Ocean Road, or explore the many waterfalls set in tranquil rainforests.

Surf Coast Shire spans Traditional Lands of the Wadawurrung People and the Gulidjan and Gadubanud Peoples of the Eastern Maar Nation. Locals experience a sought-after quality of life –And when you work with Council, you are helping our community and environment to thrive.

Our people play vital roles in creating an innovative, safe, respectful, and supportive workplace, living our values, and delivering exceptional services to our community.

We work together, we see opportunity, we do what we say, and we make a difference.

Description

Your new career
As an IT Support Officer, you'll be part of our Information Technology Team within the Technology and Information Department. The team plays a critical role in delivering reliable, secure and customer-focused technology services that support Council operations across the organisation.

In this hands-on role, you'll provide first and second level support across a range of technologies, systems and applications, helping staff stay connected, productive and supported.

You'll also contribute to Council's ongoing digital transformation journey by assisting with the implementation and support of technology solutions that enable efficient and innovative service delivery to our community.

What you will bring to the role
You are a proactive and approachable IT professional who enjoys solving problems, providing exceptional support and helping others get the most out of technology. You'll enjoy the variety this role offers, bringing a keen eye for detail and the ability to adapt to changing priorities and challenges.

To thrive in this role you will have:

• a customer-focused mindset and commitment to delivering responsive, high-quality support.
• strong analytical and troubleshooting skills, with the ability to identify and resolve technical issues effectively.
• the ability to communicate clearly and build productive working relationships with a diverse range of stakeholders.
• sound organisational skills and the ability to manage competing priorities in a dynamic environment.
• a keen interest in technology and a willingness to continually learn and develop your skills.

Key selection criteria
Mandatory qualifications, experience and requirements

• Certificate IV in Information Technology or at least 5 years of experience in a similar role (qualification check completed).
• Experience with a range of Information Technology networks and systems.
• The capacity and eagerness to further increase IT support skills and knowledge through continual personal development.
• Demonstration of lifelong learning, including completion of relevant qualifications or specialist systems and certificates.
• Has Microsoft 365 / GIS system experience.
• Appreciation of cloud-based technologies.
• Knowledge in the Authority Local Government application.
• Experience in local government or a large organisation.
• Working knowledge of MS 365, Salesforce, GIS Systems.
• Excellent math skills.
• A current Working With Children Check
• You have the permanent right to live and work in Australia
• Police Check results that are suitable for this position (will be arranged by Surf Coast Shire Council).
  A complete international criminal history check is required if the person has worked or lived overseas for any period of time OR a complete national criminal history check is required if the person has only ever worked in Australia.

What you’ll love working with us
Council embraces diversity and social inclusion and encourages applications from skilled people from all walks of life.

We recognise that our employees play a vital role in creating an innovative, safe, respectful and supportive workplace, living our values and delivering exceptional services to our thriving community. Council is committed to providing a workplace culture of equity, inclusion and diversity that eliminates all forms of discrimination, harassment and bullying.

There are numerous social activities throughout the year available as well as the benefits of:

• Flexible working arrangements including working from home and flexi time options, RDOs
• Employee Assistance Program and award-winning staff wellbeing program
• Career development and learning opportunities, we help our people grow
• Purchase of additional annual leave
• Free onsite parking
• Leave loading.

For more information
You’ll find further details about the role, including accountabilities and key selection criteria, in the Position Description on our website – [Position Description PDF]

If you believe you have the knowledge, skills and experience to fulfil this role and would like further information, please contact Andrew McKenna, Manager Technology and Information on 5261 0600.

How to apply
Applications are to be in Word or PDF format and should include a:

• cover letter including your statement addressing the selection criteria
• copy of your resume.

Please note that only applications with a statement addressing the selection criteria will be considered for this position.

Simply complete the application process by clicking the "Apply Now" button and we'll be in touch with you shortly regarding your application.

Applications close at 11.59pm Sunday 4 October 2026.

Surf Coast Shire Council is an equal opportunity and child safe employer.