IT Support Engineer

Salary: £28,000 - 32,500 per year

Requirements:

• Previous IT support experience in a business, education, service desk, managed services or similar environment
• Good knowledge of Windows PCs, common business applications and Microsoft 365
• Experience with Microsoft Intune, Entra ID, SharePoint or cloud-managed devices
• Understanding of networking, wireless systems, filtering, backup or cybersecurity
• Methodical troubleshooting and clear communication with non-technical users
• Strong customer service, organisation and written communication skills
• Ability to work independently at customer sites with good attention to detail
• Flexible availability across the working day
• Full UK driving licence and our own vehicle or willingness to acquire one for this role
• Willingness to travel between customer sites
• Willingness to complete required safeguarding and background checks
• Experience supporting schools, academies or multi-site customers
• Experience using ticketing, remote monitoring or professional services automation platforms
• Microsoft certifications or other relevant technical qualifications
• Awareness of safeguarding responsibilities within education

Responsibilities:

• Deliver scheduled onsite support visits and assist teaching, administrative and leadership staff
• Diagnose hardware, software, account, printing, connectivity and classroom technology issues
• Support Windows devices, iPads, Microsoft 365, Teams, OneDrive, SharePoint, Entra ID and Intune
• Troubleshoot wired and wireless networks, servers where applicable, printers, backups and filtering or safeguarding technology
• Log, own and progress tickets with accurate notes, time entries and customer updates
• Act as a key IT contact for allocated schools and build trusted stakeholder relationships
• Prepare equipment and support rollouts, classroom refreshes, maintenance, network upgrades and cloud projects
• Manage onsite time, maintain documentation and communicate when priorities change
• Identify recurring issues, technical risks and improvement opportunities

Technologies:

• Cloud
• Hardware
• Support
• Microsoft 365
• Microsoft Intune
• Network
• SharePoint
• Windows
• Office 365

More:

We are offering a varied, hands-on IT support role providing onsite support to schools and education customers across Swindon, Wiltshire and Gloucestershire, with regular travel within approximately a 35-mile radius. This is a permanent, full-time position based in Swindon, working 37.5 hours per week Monday to Friday with flexibility across the full working day to meet scheduled school and customer commitments. We offer a structured development plan with formal training, coaching and shadowing, development in Microsoft 365, cloud services, networking and customer support, at least two relevant training or development activities each year, approximately half a day per month for planned formal training during working hours subject to customer coverage, annual safeguarding training, opportunities to shadow senior engineers and support wider infrastructure and cloud projects, and progression opportunities as technical capability and customer ownership develop. This role requires an Enhanced DBS Check.

last updated 39 week of 2026