IT Support Engineer at Modus Projects – Cronulla | Jobyssey

About the Role

This is a diverse, hands-on role where no two days are the same. You'll be responsible for maintaining secure, reliable and efficient IT services across the business.

Your responsibilities will include:

Administering Microsoft 365, Entra ID, Intune and SharePoint environments.
Configuring and supporting Azure and AWS cloud infrastructure.
Creating and maintaining SharePoint sites, permissions and governance.
Building and maintaining technical documentation, runbooks and knowledge articles.
Monitoring backup environments and performing regular recovery testing.
Acting as the escalation point for complex technical issues across multiple locations.
Supporting cybersecurity initiatives, patching and security best practices.
Assisting with onboarding, offboarding and service desk coverage when required.
Identifying opportunities to automate, improve and streamline IT processes.
Working closely with the Head of IT to deliver infrastructure and technology improvement projects.

About you

You're a motivated IT professional who enjoys taking ownership, working autonomously and delivering exceptional customer service.

You'll bring:

At least 3 years' experience in IT Support, Systems Administration or Infrastructure.
ITIL Foundation certification.
Strong Microsoft 365 administration experience, including Exchange Online, Teams, SharePoint and OneDrive.
Experience administering Entra ID and Microsoft Intune.
Experience configuring Azure and AWS environments.
Strong troubleshooting skills across Windows, networking, mobility and cloud technologies.
Experience working within an ITSM or ticketing platform.
Excellent communication and stakeholder management skills.
A proactive mindset with strong attention to detail and a passion for continuous improvement.

You'll stand out if you have experience with:

Microsoft certifications (MS-102, AZ-104, MD-102) or AWS Cloud Practitioner.
PowerShell scripting and automation.
Backup and recovery platforms such as Veeam.
Freshservice or similar ITSM platforms.
Cybersecurity frameworks including the ACSC Essential Eight.
Multi-site or construction industry environments.

Why Join Modus?

At Modus Projects, we excel in delivering high-quality commercial construction, fit-out, and facilities maintenance services across Australia. Our commitment to quality, efficiency, and customer satisfaction sets us apart as industry leaders. With a strong reputation and years of experience, we’re looking to expand our team with talented professionals who are dedicated to excellence.

What we offer:

Generous Salary Package: Competitive hourly rate, paid overtime, fully maintained vehicle, Trade tools, fuel card, iPhone, tablet, and uniforms provided.
Job Security: A long-term career opportunity with ongoing training and professional development.
Fantastic Team Culture: Be part of a hardworking, inclusive team that values fun, teamwork, and high performance, supported by experienced management.
Family Benefits: Enjoy paid parental leave, baby bucks, kids' sports vouchers, and family days.

Apply Today!
Join us and become part of a company that values excellence, teamwork, and a commitment to quality service.

At Modus Projects, We are advocates for diversity & inclusion. We are committed to being an equal-opportunity employer, and we celebrate diversity in our team, where everyone feels valued. We make sure that our culture and services continue to incorporate everyone's perspectives and experience. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

Should you wish to view our Privacy Policy, please visit our website https://modusprojects.com.au/.

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