Salary: £40,000 - 50,000 per year
Requirements: - Previous experience in an IT Support, Service Desk, or Helpdesk role
- Experience supporting an ERP system, preferably JDE / JD Edwards
- Strong knowledge of Microsoft Windows and Microsoft 365
- Understanding of Active Directory
- Knowledge of networking fundamentals including TCP/IP, DNS, and DHCP
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to work independently and manage multiple priorities
- Full UK driving licence
- Experience with Microsoft Intune, Endpoint Manager, Entra ID, Hyper-V, ServiceNow, or ITIL is advantageous
Responsibilities: - Provide day-to-day IT support across hardware, software, networks, and peripheral equipment
- Support and administer our ERP system, including JDE
- Respond to and resolve ServiceNow helpdesk tickets
- Troubleshoot PCs, laptops, mobile devices, printers, and connectivity issues
- Support Microsoft 365 including Outlook, Teams, OneDrive, and SharePoint
- Install, configure, and maintain IT hardware and software
- Manage user accounts, permissions, and access through Active Directory and Microsoft 365
- Support server infrastructure and virtual environments including Hyper-V
- Assist with LAN, WAN, Wi-Fi, and VPN connectivity
- Support system upgrades, migrations, backups, and cybersecurity processes
- Maintain IT asset records and technical documentation
- Provide guidance and support to users across the business
Technologies: - Active Directory
- ERP
- Hardware
- Hyper-V
- Support
- ITIL
- LAN
- Microsoft 365
- Microsoft Intune
- Mobile
- ServiceNow
- SharePoint
- TCP/IP
- VPN
- Windows
- Office 365
More:
We are partnering with a well-established organisation to recruit an IT Support Technician for our Leicester site. This is a varied, hands-on role supporting hardware, software, networks, Microsoft 365, and core business systems, with a key focus on administering our ERP system, ideally JDE / JD Edwards. The role is predominantly based in Leicester, with occasional travel to other company sites when required. We are an equal opportunities employer.
last updated 35 week of 2026