Dertour Uk · UK ·
Hands-on 2nd line service desk engineer at travel group DERTOUR UK, based hybrid in Dorking (4 days/week in office). Day to day: owning tickets and troubleshooting Windows 11, Office 365, Active Directory, networking, Wi-Fi and hardware issues for head office, retail and specialist UK sites, plus device provisioning and shared on-call shifts.
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Role: Service Desk Engineer – 2nd Line
Location: Dorking
Contract Type: Permanent, Full Time, 4 days required in the office, 5 days during peak periods
The Role
Love solving problems and providing a great service?
We’re looking for a personable and proactive 2nd Line Service Desk Engineer to join our IT team at DERTOUR UK.
This is a hands-on role where you’ll use your technical knowledge to troubleshoot and resolve a wide range of IT issues, supporting colleagues across our Head Office, retail locations and specialist sites throughout the UK.
But for us, this role is about more than technical skills. We’re looking for someone who is approachable, a great team player and genuinely passionate about providing a high level of service. You’ll take ownership of problems, communicate clearly with colleagues and work collaboratively with the wider IT team to make sure issues are seen through to resolution.
If you enjoy getting to the bottom of technical problems while making sure the person at the other end receives a great experience, this could be a brilliant next move.
To apply, please submit your details, including a CV and Covering letter.
If you need extra support with your application,simply let us know. We value diversity, equity & inclusion. If you do require any additional support, please contact [email protected], and a member of our team will be in touch to discuss how we can support you and any reasonable adjustments we can make.
What you’ll be doing
As part of our Service Desk team, you’ll provide second-line technical support across the business, helping to keep our people connected and our technology running smoothly.
You’ll:
Full Job Description can be found here: JD - DTUK Service Desk Engineer (2nd line).pdf
What we’re looking for
You’ll already have experience working in a 2nd Line Service Desk or Desktop Support role, ideally within a medium to large organisation.
Technically, you’ll be confident troubleshooting across Windows 11, Office 365 and Active Directory, with a good understanding of networking concepts including TCP/IP, DNS and DHCP. You’ll also be comfortable diagnosing hardware issues and configuring end-user devices.
Just as importantly, you’ll be someone who enjoys working with people.
You’ll be:
Experience with Microsoft Intune, SCCM or Entra, IT onboarding and offboarding, Remote Desktop Services or cloud-based management tools would be an advantage, but isn’t essential.
The working pattern
This is a full-time, hybrid role based in Dorking. There may also be occasional travel to other UK sites, as well as some flexibility required around working hours to support business needs and specific IT projects. As part of this role, on call shifts are shared amongst the team, Tuesday to Tuesday approximately once every 5 weeks – additional retainer and overtime payment provided.
Who we are
DERTOUR UK is part of the DERTOUR Group, one of Europe’s leading travel groups and the travel and tourism division of the REWE Group.
Across the UK, our family of specialist travel brands includes Carrier, CV Villas, Explore, Inghams, Inntravel, Journey Latin America, Jules Verne, Kirker, Kuoni, Santa’s Lapland and Solmar Villas.
Our central teams provide support across these businesses in areas including HR, IT, Project Delivery, Sustainability and Risk Assurance.
In return, you’ll enjoy a competitive package designed to support your wellbeing, lifestyle, and future:
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