IT Engineer

IT Service Engineer

Sevenoaks, Kent | £26,000–£27,000 + Benefits | Office-based

Our client is a successful and growing managed services provider looking for an IT Service Engineer to join their busy Service Desk team.

This is a great opportunity for an IT professional looking to develop their career while gaining exposure to Windows, Microsoft 365, Exchange Online, Active Directory, networking, servers, virtualisation, cloud and cybersecurity.

The Role

• Provide 1st line IT support by phone and email.
• Manage and resolve 20+ tickets per day, working within agreed SLAs.
• Troubleshoot Windows, Microsoft 365, email, connectivity, printers, telephony and third-party applications.
• Take ownership of tickets through to resolution and keep customers updated.
• Escalate more complex issues where required.
• Deliver a consistently high level of customer service.

About You

• Previous Service Desk / Help Desk / IT Support experience, ideally around 1 year.
• Good knowledge of Windows desktop environments.
• Experience with Microsoft 365 / Exchange Online.
• Exposure to Active Directory.
• Understanding of PC hardware, LAN/Wi-Fi and connectivity.
• Excellent communication and customer service skills.
• Logical approach to troubleshooting with a proactive, can-do attitude.
• Genuine passion for technology.

The Opportunity

Join a supportive organisation offering excellent long-term career opportunities, broad technical exposure and the chance to develop your skills across a diverse IT environment.

Apply today to take the next step in your IT career.

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