Service Desk Engineer

Service Desk Engineer

Are you passionate about technology and delivering exceptional customer service? We're looking for a Level 1 Service Desk Engineer to join a growing Managed Services team, providing first-line IT support to a diverse range of business clients.

This is an excellent opportunity for someone with 1–2 years' IT support experience who is looking to develop their technical skills within a supportive, collaborative environment.

Location: Maidenhead, Berkshire

Salary: £28,000–£29,000 per annum

What You'll Be Doing

As a Level 1 Service Desk Engineer, you'll be the first point of contact for technical support, ensuring users receive prompt, professional assistance while maintaining high levels of customer satisfaction.

Your responsibilities will include:

• Providing first-line technical support via phone, email and remote support tools.

• Managing user accounts across Active Directory and Microsoft 365.

• Troubleshooting Windows 10/11 and Microsoft Office issues.

• Supporting networking fundamentals, including DNS, DHCP and email-related issues.

• Managing support tickets in line with Service Level Agreements (SLAs), ensuring effective prioritisation and queue management.

• Assisting with device builds, deployments and general system maintenance.

• Accurately documenting incidents, resolutions and updates within the ticketing system.

• Escalating more complex issues where required while maintaining ownership through to resolution.

About You

You'll have a genuine enthusiasm for IT, enjoy solving technical problems and thrive in a customer-focused environment.

Essential Skills & Experience

• 1–2 years' experience in an IT Support or Managed Service Provider (MSP) environment (strong candidates with transferable experience will also be considered).

• Excellent communication and customer service skills.

• Strong troubleshooting and problem-solving abilities.

• Ability to prioritise workload and manage multiple support requests.

Technical Knowledge

You'll have experience with:

• Active Directory

• Windows Server (2012 onwards)

• Windows 10/11

• Microsoft Office

• Microsoft 365 Administration

• Networking fundamentals (DNS, DHCP and email)

Experience with any of the following would be advantageous:

• Microsoft Intune

• Microsoft Entra ID

• Microsoft Teams

• SharePoint Online

• VoIP systems (particularly Gamma)

• Apple device support

• ConnectWise

• ITIL Foundation, CompTIA A+/Network+ or Microsoft certifications

What's on Offer

• Competitive salary of £28,000–£29,000

• 24 days annual leave plus Bank Holidays

• Birthday off every year

• Company pension

• Holiday buy-back scheme

• Employee Assistance Programme

• Rewards & Recognition scheme

• Free on-site parking

• Supportive team environment with opportunities for training and career progression

If you're looking to build your career within a fast-paced Managed Services environment and enjoy working with a variety of technologies, we'd love to hear from you. Apply today and take the next step in your IT career.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website