IT Operations Support Officer

Do you want to continue building a career in a Global Organisation? As the IT Operations Support Officer you will assist all computer users within the ANZ organization by resolving their technical issues whether it be with phones, laptops, headphones or other devices in a timely manner.

Are You Looking to Build a Career That Contributes to a Brighter Future?

At Hempel, we’re on a mission to double our impact. To succeed, we need bright minds and team players in our organisation. As our new IT Operations Support officer you will be a part of a collaborative IT Operations team that provides support and coverage across key business hours for our Corporate, Manufacturing, Distribution and Stores Network in ANZ. You will be:

• Managing Support tickets for the Wattyl business and provide timely solutions to problems

• Provide efficient and effective Tier 1 and Tier 2 Operational support for all ANZ Sites, systems applications, software and hardware

• Monitor, Administer and Support the existing Stores POS System to ensure maximum availability and minimise downtime

• Work with third party Vendors in the support of systems

• Install, configure or modify system hardware as required

Have You Got What We’re Looking For?

• Tertiary qualifications in IT or related discipline

• At least 2 years’ experience with Microsoft technologies including Active Directory, Windows Server, Exchange, Windows Desktop Suite and cloud Microsoft 365 technologies including Azure Active Directory, Exchange, End Point Manager, SCCM/Intune.

• Experience with VMWare and general knowledge of cloud technologies .

• Previous experience with POS systems would be ideal.

• Provisioning, configuring new and lifecycle Apple OS devices, with Mobile Device Management (MDM) enrolment via Intune

• Strong verbal and written communication skills to effectively interact with both technical and non-technical stakeholders

• Excellent analytical problem-solving skills with the ability and willingness to build relationships with business partners and offshore team members

Do You Want to Be Part of a Global Team Where Collaboration Drives Success?

At Hempel, success isn’t just about meeting targets – it’s about collaborating, innovating, and making a real impact. You’ll be part of a dynamic and diverse team where your input and initiative are not only welcomed but expected from day one. In return, you’ll have great opportunities for professional growth in a company that values responsibility, inclusion, and sustainability.

Does This Sound Like a Match?

Click the ‘Apply Now’ button and submit your CV.

This role is apart of a Global Team and so flexibility for meetings outside of normal business hours will be required from time to time.

Please note you must have unrestricted valid rights to work in Australia - Australian Citizenship or Permanent Residency to apply.