Customer Support Engineer - Hotline

Responsibilities

• Provide technical support via email and telephone to customers regarding the use and troubleshooting of KUKA Robotics products,
• Send technical documentation to customers as needed,
• Enter and maintain data in the ticketing system (Salesforce),
• Manage customer complaints effectively and professionally,
• Stay up to date and familiarize yourself with new KUKA technologies and products to ensure high-quality support,
• Questioning processes and defining requirements for tomorrow's support.

Application Requirements

• Completed training/studies as a technician/engineer or comparable qualification,
• At least 2 years of professional experience in your training occupation,
• Very good verbal and written communication skills in German and English languages,
• Strong service and customer focus, as well as excellent communication skills, ideally with previous experience in customer support,
• Structured, independent and flexible way of working,
• Intercultural social skills,
• Ideally already very familiar with the KUKA technologies.

What we offer

Our promise to you

Our culture is deeply rooted in our passion to make robotics and automatic solutions accessible and easy to use. The result? We make peoples´ lives easier and safer, across the world. Diversity is the beating heart of our company - and we appreciate every single one of our bright and bold brainiacs. We encourage everyone to bring their full selves to work, fostering an environment where inspiration, expertise, and personal growth can flourish. Our collective goal? To achieve greatness and ignite innovative, positive change - not only within the automation industry but also beyond its boundaries. And in return, we prioritize creating a supportive, empowering, and caring environment for all.

Perks and benefits

As part of our commitment to the well-being of our employees, we offer a range of comprehensive perks and benefits. From competitive salary packages to flexible work schedules, and professional development opportunities, we aim to provide a holistic approach to employee satisfaction. We believe in recognizing and appreciating the hard work and dedication of our workforce, and our perks reflect this commitment. Our goal is to create a workplace where employees feel valued, motivated, and inspired to contribute their best. Join us and enjoy the rewards of being part of a company that prioritizes the well-being and growth of its team.