CTC CSP Cash App Sr. Process Analyst

Job Purpose and Impact

• The Senior Professional, Process Analyst job performs day-to-day process management activities, including process mapping and documentation, process current state assessment and reporting, to support the alignment of processes with the overall business objectives, policies, external requirements, and business process management standards and tools. With minimal supervision, this job provides valuable insights into process performance and recommends improvement options to improve operational efficiency and effectiveness.

Key Accountabilities

• PROCESS DESIGN: Leads the mapping, analyzing and updating of existing processes applying business process management standards and tools, and leads process modeling to design current and future state business processes to improve operational efficiency and effectiveness.
• TECHNOLOGY ENABLEMENT: Applies advanced knowledge of the processes, variations and dependencies to support process deployment and stabilize process after technology deployments.
• PROCESS DOCUMENTATION & TRAINING: Leads creating and maintaining work instructions, job aids and overall process training material in compliance with the business process management standards, delivering specific training and materials to target audience and documenting processes in official business process management tools.
• PROCESS GOVERNANCE: Analyzes process variation, tracks adoption of business process management standards, and leads adoption of taxonomy changes and documentation updates.
• STAKEHOLDER ENGAGEMENT & CHANGE IMPACT: Leads the deployment of approved process changes, updating documents and advising on adoption. Partners with internal and external stakeholders to provide and solicit feedback to improve process change management and operational efficiency and effectiveness.
• PROCESS PERFORMANCE: Provides digital and analytical reporting, including analyzing performance metrics, identifying gaps and trends, advising on the quality of existing processes, and evaluating the performance of updated or changed processes.
• PROCESS IMPROVEMENT: Researches, interviews and observes processes to gain insight into current workflows, identifies potential inefficiencies, and recommends options to improve process efficiency, effectiveness and user experience.

Qualifications

Minimum Qualifications:

• Minimum requirement of 8 years of relevant work experience. Typically reflects 8 years or more of relevant experience.
• Lean Six Sigma Green Belt Certification is mandatory.
• Experience in process mapping, process documentation, process performance analysis, root cause analysis, and continuous improvement initiatives.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Proven ability to manage multiple initiatives, influence stakeholders and support organizational change in a global environment across functions.
• Fluent in English, both written and spoken.

Preferred Qualifications:

• Lean Six Sigma Black Belt Certification is preferred.
• Knowledge of CTC and the corresponding Enterprise is preferred.
• Experience in Finance Operations, particularly Credit-to-Cash (C2C), Order-to-Cash (O2C).
• Knowledge of Business Process Management (BPM) methodologies, governance frameworks, and process lifecycle management.
• Proficiency with process mapping/mining tools (e.g., ARIS, Signavio, Celonis).
• Experience with digital transformation initiatives.