Business Analyst

• Collaboratively create innovative customer-facing digital product experiences with an industry leader
• Be part of product-first team, owning the entry points into the booking experience
• Full-time permanent position based at our new Product and Innovation Centre in Adelaide

At Qantas, we're constantly evolving the way we deliver experiences for our customers and employees. As a Business Analyst, you'll play a key role in connecting business needs with innovative technology solutions that drive meaningful outcomes across the organisation.

Working within agile, cross-functional teams, you'll collaborate with stakeholders to understand business challenges, identify opportunities for improvement, and translate requirements into clear, actionable solutions. You'll help shape digital products, optimise processes, and contribute to initiatives that enhance customer experiences and deliver business value.

This is an exciting opportunity for an analytical and customer-focused professional who enjoys problem-solving, working collaboratively, and contributing to business transformation in a dynamic environment.

You’ll have:

• 3+ years' experience as a Business Analyst, preferably within Agile delivery environments.
• Tertiary qualification in Business, Information Technology, Commerce, or a related discipline.
• Experience working with Amadeus systems and travel industry platforms, with a understanding of airline, reservations, passenger servicing, booking, or distribution processes.
• Strong understanding of Agile methodologies including Scrum, Kanban, Lean, and Human-Centred Design principles.
• Experience documenting business requirements, user stories, process maps, and acceptance criteria.
• Conduct in-depth technical analysis of API specifications and create detailed technical process flows, use cases, and user stories to accurately represent business processes and technical workflows.
• Strong analytical and problem-solving skills with the ability to interpret data and generate insights.
• Excellent communication and stakeholder engagement skills.
• Experience facilitating workshops and requirements-gathering sessions.
• Proficiency with tools such as Jira, Confluence, and other collaboration platforms.
• Understanding of digital products, customer experience, and technology delivery processes.
• Strong attention to detail and the ability to manage competing priorities in a fast-paced environment.
• Support development and QA teams throughout the build and testing phases of the project lifecycle.

Why Qantas?

At Qantas, your career can take you further than you imagined. You’ll join a team where creativity and passion drives success. Together we dream big and deliver even bigger.

You’ll find diverse opportunities to grow, personally and professionally. From day one, you’ll be supported with hands-on training, coaching, and formal learning programs designed to help you excel. Your development is our priority because we know that when you thrive, so do our customers.

And while this role is your starting point at Qantas, it’s just the beginning. We have a proud history of helping our people explore new paths and reach new heights - the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Applications close on 5th October

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.