About LifeFlight LifeFlight Australia is a leading aeromedical organisation dedicated to saving lives through rapid response medical services. Operating a fleet of helicopters and fixed-wing aircraft, LifeFlight delivers critical care and emergency retrievals across Queensland and beyond. In addition to its lifesaving missions, LifeFlight runs a world-class training academy, equipping aviation and medical professionals with the skills needed for high-pressure environments. Our mission is to provide the highest standard of care and make a real difference in the communities we serve.
About the Role LifeFlight is seeking an experienced Business Analyst to join our Information Technology team. Reporting to the Project Manager - Information Technology, this role will play a key part in shaping and delivering technology solutions that support LifeFlight's critical operations, enterprise systems roadmap, and ongoing digital transformation.
Working across a diverse portfolio of projects and initiatives, you'll partner with stakeholders throughout the organisation to understand business needs, analyse processes, identify improvement opportunities, and translate requirements into practical technology solutions. You'll work closely with business leaders, project teams, vendors, and technical specialists to ensure solutions deliver measurable business value and support the way our people work.
This is an exciting opportunity for a collaborative and solutions-focused Business Analyst who enjoys building strong stakeholder relationships, solving complex problems, and contributing to meaningful projects that make a real difference.
You'll be responsible for:
Business Analysis & Requirements Management: Partner with stakeholders across the organisation to understand business challenges, identify opportunities for improvement, and gather, analyse, and document business, functional, and technical requirements. Facilitate workshops, support solution design activities, and ensure requirements are clearly understood throughout the project lifecycle.
Process Improvement & Solution Design: Analyse and document current and future state business processes, identifying opportunities to improve efficiency, reduce manual effort, standardise processes, and enhance user experience. Contribute to the evaluation and design of technology solutions that align with business objectives and operational needs.
Project Delivery & Technology Transformation: Support the successful delivery of IT projects and initiatives by working closely with Project Managers, technical teams, vendors, and business stakeholders. Contribute to project planning, business case development, solution evaluation, implementation activities, and business readiness to ensure successful outcomes.
Data & Technical Analysis: Contribute to initiatives involving enterprise applications, system integrations, automation, reporting, cloud platforms, and technology modernisation. Analyse data and information flows, assist in defining reporting requirements, identify technical risks and dependencies, and support solution implementation activities.
Stakeholder Engagement & Communication: Build trusted relationships across the organisation and act as a bridge between business and technology teams. Communicate effectively with stakeholders at all levels, manage competing priorities, facilitate decision-making, and ensure business needs are understood and addressed.
Testing, Change & Adoption: Support solution testing and User Acceptance Testing (UAT), assist with change impact assessments and business readiness activities, and contribute to training and transition planning to support successful adoption of new systems and processes.
About You You'll be a proactive, analytical and collaborative Business Analyst with a passion for improving business processes, solving complex problems, and delivering practical technology solutions that create measurable business value. You are equally comfortable facilitating workshops with business users, analysing processes and requirements, and working alongside technical teams to support solution design and delivery.
You'll have strong communication and relationship-building skills, enabling you to engage confidently with stakeholders at all levels and translate business needs into clear, actionable requirements.
To be successful in this role, you will have:
- Demonstrated experience as a Business Analyst within an Information Technology environment.
- Tertiary qualifications in Information Technology, Business, Computer Science, or a related discipline.
- Experience eliciting, analysing, documenting, and validating business, functional and technical requirements.
- Proven ability to facilitate workshops, map business processes, and identify opportunities for improvement and automation.
- Experience working across multiple projects and managing competing priorities in a dynamic environment.
- Strong stakeholder engagement skills with the ability to build trusted relationships across business and technical teams.
- Experience supporting technology projects such as business application implementations, system integrations, cloud initiatives, reporting solutions, cybersecurity improvements, or digital transformation programs.
- Experience working within Agile, Waterfall, or hybrid project delivery environments.
- A solid understanding of Business Analysis methodologies, frameworks, and best practices.
- Experience analysing business data and reporting requirements to support decision-making and solution design.
- Experience supporting testing activities, including System Integration Testing (SIT), User Acceptance Testing (UAT), and defect management.
- Knowledge of change management principles and experience supporting business readiness and adoption activities.
- Experience using tools such as Azure DevOps, Jira, Confluence, Visio, Miro, or similar platforms.
Desirable - Business Analysis certifications such as CBAP, ECBA, CCBA, Agile, Scrum, PRINCE2, ITIL, or equivalent.
- Experience with Microsoft 365 and Power Platform.
- Exposure to reporting and analytics platforms such as Power BI.
- Experience documenting integrations, APIs, and data flows.
- Understanding of Identity and Access Management (IAM) and cybersecurity principles.
- Experience working within highly regulated, operational, healthcare, aviation, emergency services, or not-for-profit environments.
Why LifeFlight?
Meaningful Impact: Working with LifeFlight Australia provides an opportunity to make a meaningful impact on people's lives. The organisation is dedicated to saving lives, delivering critical care services, and responding to emergencies. Employees can take pride in contributing to a mission-driven organisation focused on making a positive difference in the community.
Collaboration & Support: At LifeFlight, we are committed to fostering a culture of camaraderie and teamwork. Our aeromedical operations thrive on the close collaboration between medical professionals, pilots, and support staff, all working together in high-pressure environments. We value a supportive and inclusive workplace where individuals can rely on one another, creating a strong sense of purpose and unity. By harnessing the power of teamwork and pooling our strengths, we believe we can overcome any challenge, achieve our goals, and find fulfillment in the critical work we do.
Salary Packaging Options: As an employee of LifeFlight, you have the opportunity to benefit from salary packaging, allowing you to allocate up to $15,900 per Fringe Benefit Tax (FBT) year towards general living expenses. This includes covering various everyday costs like groceries, petrol, mortgage, rent, and school fees, providing you with added financial flexibility and support.
At LifeFlight, we’re committed to serving all communities across Queensland and beyond. We encourage Aboriginal and Torres Strait Islander peoples, as well as people from culturally and linguistically diverse backgrounds, to apply. We value the unique perspectives and experiences that diversity brings to our team and the communities we support.
This is an excellent opportunity to work in a growing organisation that is dedicated to saving lives and serving the community. If you believe you have the necessary skills and experiences, we would love to hear from you today.
Note: the successful applicant will be required to undergo background checks including a national police check as a condition of employment.
This position is only open to Australian Citizens, Permanent Residents, or those with unrestricted work rights in Australia. Applicants who do not meet these criteria will not be considered.
Applications will be reviewed as submitted and we will be conducting interviews throughout the process. Applications close on Sunday, 23 August 2026