Vice President, Technology (Corporate Platform Services - Product Manager)

Responsibilities

• Lead the day-to-day management and delivery of SAP SuccessFactors and related HR technology initiatives, including implementations, enhancements, defect fixes, releases, and BAU support.
• Work closely with HR teams to understand business needs and requirements and work with the team to drive fit-for-purpose solutions across SuccessFactors and connected HR platforms.
• Review, challenge, and refine solution designs from vendors to ensure they are workable in practice, aligned with business processes, and supportable in the long term.
• Work with HR counterparts and Oversee system configuration and changes across SuccessFactors including workflows, business rules, role-based permissions, data objects, and process automation.
• Coordinate and track delivery across vendors, internal technology teams, and business stakeholders to ensure timelines, dependencies, risks, and issues are actively managed.
• Manage system integrations and data flows between SuccessFactors and upstream/downstream platforms, and work with other Technology, Data, and Cyber teams to align on design, control, and compliance
• Partner with HR to review and optimize processes using SuccessFactors and AI/ML
• Work with vendors and support the rollout of new modules, features, and AI-enabled capabilities; participate in related reviews, System testing & integration Testing and post-go-live stabilization.
• Define and maintain practical governance for system changes, security roles, data quality, configuration standards, documentation, and release management.
• Ensure reliable operations and BAU support and enhancements; implement monitoring and enforce SLAs.
• Manage vendors closely on a day-to-day basis, including reviewing deliverables, validating estimates, following up on action items, and holding them accountable for quality and responsiveness.
• Ensure HR technology solutions meet internal requirements for security, data privacy, auditability, and responsible AI usage, and support approval processes where needed.
• Engage and align stakeholders across HR, IT, and leadership to ensure shared understanding and timely decisions.
• Stay current on SuccessFactors and HR technology updates, assess their relevance to the organization, and recommend practical improvements or pilots where there is clear value.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.
• 10+ years managing medium-to-large, complex technology deliveries in multi-vendor environments.
• 8–10 years leading complex HRIS programs with hands-on SuccessFactors experience.
• Strong knowledge of SAP SuccessFactors modules and end-to-end HR processes.
• Understanding of SAP SuccessFactors release cycles, product limitations, and configuration impacts
• Good understanding of Integrations pattern (SAP CPI/Integration centre), APIs, middleware etc.
• Effective stakeholder management and communication skills with Strong vendor and partner management skills
• Proven delivery across design, build, integration, data migration, testing (incl. non-functional), and production deployment.
• Consulting background in SuccessFactors delivery preferred
• Candidates with SuccessFactors certification preferred.
• Rigorous, methodical delivery; ability to build and lead cross-functional and international teams.
• Experience with incremental change, production support, demand management, and AI model lifecycle (monitoring, retraining).