UX Research Analyst

Job Title: UX Research Analyst

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Located in Woodbridge, VA, Zeiders’ employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.

Essential Duties and Responsibilities

• Conduct user research activities supporting a cloud-hosted enterprise digital services platform used by multiple stakeholder communities
• Plan and facilitate usability testing sessions to evaluate user interactions with platform features and workflows
• Collect and analyze user feedback, platform usage patterns, and research data to identify usability improvements
• Collaborate with the Human Centered Design Lead, product owners, and engineering teams to translate research findings into design and feature recommendations
• Assist in development of research artifacts such as user personas, journey maps, and usability reports
• Support user experience evaluations of new features and enhancements during development cycles
• Help validate that implemented capabilities meet user needs and improve platform usability
• Participate in Agile delivery activities and collaborate with cross functional teams supporting platform improvements

Required Qualifications

• Bachelor’s degree in Human Computer Interaction, User Experience Design, Psychology, Information Systems, Computer Science, or a related field
• Five or more years of experience supporting user research, usability testing, or user experience analysis
• Experience conducting usability testing sessions or collecting structured user feedback
• Experience analyzing qualitative or quantitative data related to user behavior or system usage
• Experience working within Agile delivery environments and collaborating with development or product teams
• Strong analytical and communication skills with the ability to translate research findings into actionable recommendations
• Experience supporting web-based applications or digital services platforms

Preferred Qualifications

• Experience supporting user research for enterprise or cloud-hosted digital platforms
• Familiarity with usability testing tools, research platforms, or analytics tools
• Experience developing user personas, journey maps, or usability reports
• Experience supporting enterprise applications with diverse user communities
• Experience supporting federal or large enterprise digital platforms
• Relevant user experience research or usability certifications are a plus

Other Requirements

• Ability to successfully complete a pre-employment and government background investigation to include FBI fingerprints.
• This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Project Management - Develops project plans; Coordinates projects. Communicates changes and progress. Completes projects on time and on budget. Manages project team activities.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise level in the work environment is usually quiet. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a contingent opportunity and would begin work upon the contract award. #NATIONWIDE

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Compensation is based on geographic location and experience. Wages are available upon request.