Scrum Maters Program and Training Analyst

Job Title: Scrum Master, Program and Training Analyst

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Located in Woodbridge, VA, Zeiders’ employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.

Essential Duties and Responsibilities

• Facilitate Agile Scrum activities including sprint planning, daily standups, backlog refinement coordination, and sprint review sessions for cross functional delivery teams
• Support collaboration between product owners, engineers, UX specialists, and stakeholders to ensure development priorities are clearly understood and aligned with program objectives
• Assist with requirements coordination by helping translate stakeholder needs into user stories, acceptance criteria, and backlog updates
• Track and communicate team progress, dependencies, and potential delivery risks to program leadership
• Support development and delivery of training materials, user guides, and informational resources for stakeholders using the enterprise digital services platform
• Coordinate stakeholder engagement activities including demonstrations, training sessions, and feedback collection to support continuous improvement of program capabilities
• Assist with documentation of program processes, workflows, and operational procedures to support consistent delivery practices

Required Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Information Technology, Computer Science, Program Management, or a related field
• Seven or more years of experience supporting federal IT programs or enterprise digital platforms
• Experience supporting Agile delivery environments and facilitating Scrum or similar team coordination activities
• Demonstrated ability to assist with requirements development, backlog management, and coordination between stakeholders and technical teams
• Experience developing or delivering training materials, user guides, or stakeholder support resources
• Strong organizational and communication skills with the ability to support coordination across technical teams and stakeholders
• Experience supporting Federal Government or large enterprise technology programs

Preferred Qualifications

• Certified Scrum Master certification or similar Agile delivery certification
• Experience supporting cloud hosted enterprise platforms in AWS or similar environments
• Experience supporting DevSecOps enabled delivery teams
• Experience facilitating user training sessions or stakeholder engagement workshops
• Experience supporting programs involving multiple contractor teams and distributed user communities

Other Requirements

• Ability to successfully complete a pre-employment and government background investigation to include FBI fingerprints.
• This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations;.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Project Management - Develops project plans; Coordinates projects. Communicates changes and progress. Completes projects on time and on budget. Manages project team activities.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise level in the work environment is usually quiet. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a contingent opportunity and would begin work upon the contract award. #NATIONWIDE

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Compensation is based on geographic location and experience. Wages are available upon request.