Trainee IT Support Specialist

Salary: £25,000 - 30,000 per year

Requirements:

• Good understanding of IT fundamentals, including how software and hardware interact.
• Familiarity with Windows Operating Systems (user settings, driver management, configuration).
• Basic understanding of PC hardware components and peripherals.
• Knowledge of Office 365 applications and common use cases.
• Basic networking knowledge, including IP addressing, gateways, and DNS basics.
• Strong verbal and written communication skills.
• Ability to communicate with clients of varying technical ability in a calm, clear, and professional manner.
• A problem-solving mindset, able to gather information, analyze issues, and implement solutions independently.
• Strong sense of responsibility and ownership for resolving support tickets.
• Desirable: Understanding of how PCs operate in enterprise environments (Active Directory, domain-joined devices, user permissions, shared drives).
• Desirable: Experience working in a Managed Service Provider (MSP) or similar client-facing IT support role.

Responsibilities:

• Provide remote IT support via phone and email to clients with a variety of technical backgrounds.
• Diagnose and resolve basic IT issues involving Windows OS, O365 applications, PC hardware, peripherals, and internet connectivity.
• Perform common troubleshooting steps for hardware, software, and network-related problems.
• Accurately record all support requests and actions taken within our job logging system.
• Ensure SLAs are met by taking ownership of tickets, following up as needed, and escalating appropriately.
• Communicate clearly with clients to extract relevant information and explain solutions.
• Work collaboratively with the rest of the team to share knowledge and manage workloads effectively.

Technologies:

• Active Directory
• Hardware
• Support
• Network
• Office 365
• REST
• Windows
• Excel
• Ethernet

More:

We are a fast-paced, customer-focused IT Managed Services Provider (MSP) supporting a diverse range of clients across multiple sectors. Our mission is to deliver reliable, efficient, and friendly IT support with a strong emphasis on communication and problem-solving. We offer a collaborative and supportive work environment, opportunities for training and career development, and exposure to a wide range of technologies and industries. Our employees enjoy a competitive salary, company pension, health insurance, and 28 days holiday per year. We pride ourselves on maintaining a relaxed and friendly work atmosphere and are committed to helping our employees progress within the company.

last updated 36 week of 2026