IT Support Consultant & AI Lead
Business Performance Maximum · Melbourne VIC ·
- Seniority
- Lead
- Category
- Support
- Experience
- 3+ years
Salary: $70,000 – $90,000 per year
TRANSLUCENT CLOUD
I.T. SUPPORT CONSULTANT & AI LEAD
About Us
We are a successful, agile, managed I.T. services provider dedicated to keeping our clients ahead of the technology curve. We provide solutions and enhancements for small businesses to enable their transition to the Cloud, taking advantage of appropriate I.T. systems and effectively utilise AI. The future of technology is not just about managing systems - it is about intelligent transformation.
The Role
We are looking for a team member to continuously lead our own business in the AI world as well as being client-facing where you will consult with and support our clients across a mixture of onsite and remote work. You will work directly with end users, resolving issues end-to-end, and use/build your skills across modern Microsoft and security platforms, providing I.T. support to our clients, troubleshoot and resolve issues across desktop, server and network environments. You will work within a Microsoft, Windows and Network environment, including I.T. security tools.
You will have:
Passion for and expertise in AI.
3+ years’ experience in I.T. support (MSP experience highly regarded).
A relevant I.T. qualification.
Strong troubleshooting and problem-solving skills.
Strong communication skills, with the ability to engage confidently with clients and explain technical concepts in a clear, non-technical way.
Self organisation skills with high levels of accountability.
Skills in Microsoft 365, SharePoint, Azure, Intune, Microsoft Servers and Domains including Hyper-V, Backup and Disaster Recovery software, Networking fundamentals (firewalls, VPN’s, routing).
Systems Accounting experience will be highly regarded
Why Join Us?
Autonomy: You will have the runway, the backing, and the trust to help us build something extraordinary.
Direct Impact: Your work will directly shape the trajectory of our business and redefine the service we deliver to every single client.
Culture of Agility: We value speed, smart experimentation, and bold ideas over corporate red tape.
Remuneration on offer will be in the range of $70k salary to $90k salary plus superannuation, based on experience and background.
We look forward to your expression of interest by addressing the six aspects below:
Tell us about you … what you value, who you are as a person, your personal qualities.
What are you looking for in a career?
Describe what you can contribute to our teamwork and leadership.
Why are you interested in this role and why do you think you are suitable?
Summarize your background and qualifications in bullet points.
A brief note on an AI workflow or solution you have built or implemented.