The Technical Program Manager (TPM) is responsible for ensuring the successful planning, execution, and delivery of complex technical initiatives. This position requires a strong technical background, a deep understanding of system architecture, and the ability to effectively collaborate across functions to achieve impactful outcomes. The TPM transforms product plans into technology requirements for services, determining which resources will be required to deliver initiatives on the product roadmap and then aligning those to various workstreams in the program. The TPM is accountable for program management throughout the entire lifecycle, including analysis, design, development, testing, implementation, and post-implementation phases. The TPM is accountable for on-time delivery of milestones, identifying and mitigating risk, adherence to service architecture requirements, quality, and ultimately ensuring that the overall technical solution achieves the intended business outcomes.
WHAT YOU’LL DO:
- Manage the lifecycle of complex cross-functional product initiatives. Unblock teams and increase the speed of delivery. Negotiate resources and priorities and escalate effectively.
- Transform product requirements into technology requirements for services and map to required resources needed for execution. Establish individual workstreams. Leverage technical expertise to define scope, effort, success metrics, and delivery timing for each workstream. Identify and resolve priority discrepancies in bottlenecked resources. Track resource spend against budget.
- Coordinate program execution across impacted cross-functional federated teams (Data & Analytics, UX/UI, DevSecOps, Architecture / Infrastructure, Product Management, and Engineering) and ensure that everyone is aligned towards common objectives resulting in ongoing alignment of milestones, deliverables, and dependencies so that issues are found early and solved, reducing risk to delivery dates
- Confirm alignment of project goals with business objectives; establish communication cadence with stakeholders to secure necessary resources and support
- Partner closely with tech leads to bridge the business needs with the technical challenges to help balance time-to-market with quality, reliability, security, and scalability
- Establish overarching program-level governance to ensure alignment across projects and promote effective coordination; including success metrics, technical standards, defining authority levels, and establishing communication channels among project teams
- Proactively identify potential technical and operational risks, develop mitigation strategies
- Gain acceptance of high-level design and detailed design documentation through enterprise and peer design reviews
- Support the design of application architecture components and documentation of relevant system or software changes or enhancements
- Communicate ideas effectively, verbally and in writing, to a wide range of audiences including Directors and VPs. Foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues (build consensus). Partner successfully with customers, Product owners, other stakeholders, and engineering teams.
- Practice and model best practices in technical project and program management such as communications, stakeholder management, planning and scheduling, identifying critical path, managing within budget and resource constraints, managing risk, and escalating appropriately.
- Actively mentors/develops others. Performs Tech promo assessments.
YOU’VE GOT WHAT IT TAKES IF YOU HAVE:
- Bachelor’s degree in computer science, computer engineering, or a related technical or business field
- Experience in a similar role in a SaaS Product organization
- 7+ years of software development or architecture experience
- 7+ years of experience in a software defined infrastructure (SDi, SDDC, SDE) environment, preferably architecting IaaS, SaaS, PaaS offerings
- 5+ years of technical program management experience working directly with software engineering teams
- Systems Thinking: possess a holistic point of view and understand how various components and subsystems within a program or project interact with each other
- Ability to transform product requirements into technology requirements for services
- Strong understanding of system design and service-oriented architecture, ability to design architecture components
- Analytical skills: deal with complex program data, metrics, and performance indicators
- Agile mindset with ability to assess complexity and determine suitable approach to manage an overall program and sub-programs; Waterfall, Scrum, Kanban, etc.
- Project management, leadership, dependency management, and cross-group collaboration experience
- Communication/presentation experience through all levels of the organization, technical and non-technical
- Deep technical expertise of respective service such as cloud, storage, or compute, in design and development
- Experience with modern tools such as Atlassian (Jira, Confluence)
IT WOULD BE NICE IF YOU:
- Broad knowledge of build, integration, deployment, and provisioning of cloud services; primarily MS Azure and Google Cloud
- Advanced understanding of SaaS applications and cloud-native architectures
- Experience with Modern front-end frameworks, responsive web designs, C#, Java, Structured and Unstructured databases, Datawarehouse, and large-scale analytics.
- Expertise in multiple version control systems (Git, GitHub, Bitbucket, etc.) and Cloud Foundry development
- Experience with configuration management systems (Chef, Puppet, BOSH)
- Experience with APIs, Service bus and other integration technologies.
Relias is an Equal Opportunity Employer and a Drug-Free workplace. Relias welcomes and encourages applications from people with disabilities and is happy to make reasonable accommodations in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please visit our career page for instructions.
Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter.
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