Who We Are
SwitchThink Solutions is a fast-growing technology company supporting our parent organization, Desert Financial Credit Union, and more than 175 external credit unions nationwide. Our solutions are built on the Correlation Keystone Platform and complemented by managed services, cloud hosting, disaster recovery, business intelligence, and AI offerings.
Our clients trust us. We have maintained zero customer churn for eight years and consistently earn strong client advocacy, with an NPS of 84. Our employees are equally committed, bringing a collaborative, team-oriented mindset and a shared passion for excellence. Backed by the financial strength of Desert Financial Credit Union, we offer stability alongside meaningful growth opportunities.
Who We Are Looking For
The Technical Product Manager is responsible for the end-to-end product lifecycle of highly technical enterprise cloud and managed services products. They drive the business needs of the company while staying closely connected to the Voice of the Customer (VoC), collaborating with the technical team, maintaining industry and market expertise, defining the product strategy, creating the product roadmap and leading cross-functional teams in the value delivered by the Product Roadmap to our clients. They demonstrate strategic thinking, while also being able to leverage a high degree of technical expertise with both internal and external efforts.
What you will do here:
- Leads the analysis, creation, ongoing management and communication of the assigned product roadmap(s) aligned with business objectives and supported by business cases, market and client research, all relevant data and competitive gap analysis by performing regular gap analysis to ensure our products and services exceed other marketplace options. Monitors channel performance to recommend improvements and new product offerings.
- Leads internal stakeholders including, but not limited to, the engineering, design, information security, sales and marketing teams as well as associated external vendor partners to help determine the best implementation, launch, ongoing sustainment methods/activity and other associated product lifecycle management considerations.
- Responsible for programs that support customer adoption of hosted products and services. Works with internal stakeholders to monitor and address product and client challenges. Translates customer needs and technology directions into new features and services.
- Understands, researches, and follows technical trends in the industry, collaborating closely with internal technical teams to ensure maximum effectiveness in the delivery on product requirements.
- Works as a product owner in an agile team, specifically documenting user stories, acceptance criteria and product capabilities.
- Gathers customer feedback to validate that the product works against stated metrics.
- Performs other job-related duties as assigned.
What you will need:
- Bachelor's degree in business, IT, Computer Science, engineering or related field OR Technical or Trade School in relevant field preferred.
- Cloud Certification (Amazon Web Services (AWS), Microsoft Azure, or Google Cloud (GCP)) required OR candidates with substantial hands-on cloud infrastructure experience but no current certification must obtain one within 90 days of hire required.
- 3+ years of technical product management experience with a cloud hosting, managed services, or data center infrastructure provider, utility, or critical environment services required.
- 3+ years of cross-functional delivery experience in a B2B environment required.
- 2+ years of experience of strategic analysis related to system implementation in a B2B environment required.
- Expert knowledge of data center processes and technology required.
- Proficiency with the full suite of MS Office products required.
- Demonstrated combination of technical aptitude and high emotional intelligence.
- Demonstrated experience with product strategy and opportunities.
- Excellent written, verbal and presentation communication skills appropriate to all levels of the organization as well as clients.
- 1+ years Financial Industry (Credit Union) Experience preferred.
What We Offer
- A collaborative, people-first environment where your expertise directly shapes technology solutions that support credit unions and the communities they serve. At SwitchThink, you’ll work alongside experienced, mission driven professionals who value curiosity, thoughtful problem-solving, and delivering meaningful outcomes for clients.
- Competitive compensation and comprehensive benefits, paired with strong opportunities for professional growth and long-term career development.
- Flexibility that supports real work life balance, including generous paid time off, paid holidays, and flexible scheduling.
- Exposure to modern, enterprise scale technology solutions, including cloud platforms, business intelligence, and AI enabled services within a regulated financial services environment.
- Ongoing investment in your development through training, certifications, continuous learning, and clearly defined career pathways—supported by the stability of our credit union foundation and the innovation of a growing technology organization.
Job Location: Phoenix, Arizona
Job Type: Hybrid
Visa Sponsorship: This position is not eligible for visa sponsorship.
Unlock the possibilities!
For additional information about our organization, careers, and benefits visit:
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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