Technical Product Manager, Cloud & Managed Services

Who We Are
SwitchThink Solutions is a fast-growing technology company supporting our parent organization, Desert Financial Credit Union, and more than 175 external credit unions nationwide. Our solutions are built on the Correlation Keystone Platform and complemented by managed services, cloud hosting, disaster recovery, business intelligence, and AI offerings. This is a hybrid position located in Phoenix, AZ.

Our clients trust us. We have maintained zero customer churn for eight years and consistently earn strong client advocacy, with an NPS of 84. Our employees are equally committed, bringing a collaborative, team-oriented mindset and a shared passion for excellence. Backed by the financial strength of Desert Financial Credit Union, we offer stability alongside meaningful growth opportunities.

What you will do here:

The Technical Product Manager is responsible for the end-to-end product lifecycle of highly technical enterprise cloud and managed services products. They drive the business needs of the company while staying closely connected to the Voice of the Customer (VoC), collaborating with the technical team, maintaining industry and market expertise, defining the product strategy, creating the product roadmap and leading cross-functional teams in the value delivered by the Product Roadmap to our clients. They demonstrate strategic thinking, while also being able to leverage a high degree of technical expertise with both internal and external efforts.

• Leads the analysis, creation, ongoing management and communication of the assigned product roadmap(s) aligned with business objectives and supported by business cases, market and client research, all relevant data and competitive gap analysis by performing regular gap analysis to ensure our products and services exceed other marketplace options.
• Monitors channel performance to recommend improvements and new product offerings.
• Leads internal stakeholders including, but not limited to, the engineering, design, information security, sales and marketing teams as well as associated external vendor partners to help determine the best implementation, launch, ongoing sustainment methods/activity and other associated product lifecycle management considerations.
• Responsible for programs that support customer adoption of hosted products and services.
• Works with internal stakeholders to monitor and address product and client challenges.
• Translates customer needs and technology directions into new features and services.
• Ensures products comply with applicable financial regulations and data security standards.
• Understands, researches, and follows technical trends in the industry, collaborating closely with internal technical teams to ensure maximum effectiveness in the delivery on product requirements.
• Serves as a bridge between technical and business teams, ensuring technical solutions align with customer and business outcomes.
• Works as a product owner in an agile team, specifically documenting user stories, acceptance criteria and product capabilities.
• Delivers prioritized product backlog ensuring alignment with sprint goals and KPIs.
• Gathers customer feedback to validate that the product works against stated metrics.
• Performs other job-related duties as assigned.

What you will need:

• Bachelor's degree in business, IT, Computer Science, engineering or related field (preferred) OR equivalent combination of education and experience required.
• 4+ years' experience in hosting and/or managed services B2B product management required.
• 4+ years in a technical or IT product management and/or managed services position with a provider of cloud, datacenter, utility, or critical environment services required.
• 2+ years of experience of strategic analysis related to system implementation in a B2B environment required.
• 2+ years working with cross-functional teams required.
• Excellent product management skills required.
• Demonstrated combination of technical aptitude and high emotional intelligence required.
• Experience in Agile methodologies and product lifecycle required.
• Expert knowledge of data center processes and technology required.
• Excellent written, verbal and presentation communication skills appropriate to all levels of the organization as well as clients required.
• Product Management (PM) Certification or equivalent or ability to obtain within 90 days of hire required.
• Project Management Professional (PMP) Certification or ability to obtain within 90 days of hire required.
• Cloud Certification: AWS, Microsoft Azure or Google Cloud or ability to obtain within 90 days of hire required.
• Proficiency in MS Word, Excel, Power Point, MS Project Visio, and MS Teams preferred.
• 1+ years Financial Institution Experience (Credit Union or Bank) preferred.

Location: Phoenix, AZ

Work Type: Hybrid

This position is not eligible for visa sponsorship.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.