Technical Business Analyst Associate Director

Reports to the Sr. Executive Director of Technology Services and resides within Department of Development Data Technology Services team. Collaborates closely with IT staff, vendors, consultants, Development Officers, Development Associates, Campaign Managers, Directors, Senior Leadership, and others as needed. Engages with various stakeholders across organization as a liaison to Department of Development systems and internal data. The incumbent will be responsible for onboarding cutting-edge solutions to streamline operations, enhance performance, and support innovation. This role requires a proactive approach to managing technological change, including the seamless integration of tools, providing user training, and ensuring that solutions meet business needs. The candidate will also manage projects from inception through deployment, ensuring deliverables align with strategic objectives.

KEY RESPONSIBILITIES

Understands and considers both the business and the technical engineering/IT needs to ensure quality systems and related operational workflows to meet/exceed the desired business objectives. Able to perform cost, benefit and risk analysis associated with the proposed product/services/systems and recommend alternatives for solutions. Collaborates with stakeholders and users to across the organization to synthesize, articulate, and document business and system requirements along with ensuring seamless onboarding and proper functionality of new systems. Performs data analysis, defines, and documents business requirements, translates business requirements to technical/engineering specifications, acceptance criteria, user experience requirements and system validation while considering the complete technical and non-technical solution. Lead and contribute to system enhancements, automations, new integrations, and process improvements, ensuring alignment with broader department and organizational strategies. Manage project timelines, deliverables, and stakeholder communications. Facilitate testing and troubleshooting of new technology implementations, ensuring alignment with department goals.

Provides input for development of documentation, project charters and plans, work assignments, deliverable target dates, and other aspects of assigned work. Develop and deliver comprehensive user training programs for newly onboarded systems and technologies. Ensure that end users understand the functionality and benefits of new tools, promoting adoption and minimizing resistance to change. Provide ongoing technical support and guidance to ensure users are equipped to leverage new systems effectively. Applies systems engineering methodologies and discipline throughout the project lifecycle based on assignment. Manage technology onboarding projects from ideation through deployment, including timeline creation, resource allocation, and risk management. Maintain clear and transparent communication with project stakeholders, ensuring alignment and timely updates on project progress. Researches, analyzes, and validates complete and accurate business and systems requirements. Establishes scope boundaries for basic and routine products and technical requirements with accuracy and clarity. Plans and monitors work scope estimates and schedules for the defined scope of the product. Assesses and defines problems through root cause analysis and proactively brings solutions to the table. Able to read, assess and interpret vended solution architecture and translate into scope of work and technical specification requirements for integration into Mayo Clinic engineering and technology systems.

Bachelor's Degree (business, communications, advertising, marketing, statistics, engineering, technology, health care) and 3+ years of relevant business and/or technical experience; or minimum of 7 years relevant business and/or technical experience with HS Diploma/GED required. Understand business strategy and business planning principles and applies with minimal guidance to assigned work. Understands design, build and operations capabilities and requirements of current digital product technologies. Actively seeks to understand new and emerging technologies, their capabilities, and how to translate to technical specifications for purposes of design, build and integration. Able to understand and effectively communicate overarching product strategy to provide context to technical requirements and specifications. Able to understand and effectively document business, operational and technical requirements for product, operations, and engineering/IT teams. Understands and can work following Agile product methodologies. Able to document technical requirements and specifications in the chosen BA requirements tool(s). Applies system and analytical thinking methodology and discipline. Ability to build and maintain strong working relationships at multiple levels of the organization. Effective (or Strong) communicator (written & verbal) with active listening skills. Ability to facilitate small group/team discussions. Professional and reflects Mayo Clinic values and beliefs. Strong planning & organizational skills. Proactive and able to navigate conflict and help find resolution. Problem solver and ability to maintain a keen attention to detail and manage multiple initiatives. Certification in Scrum Product Owner within 1 year.